Well worth the visit. Clean rooms. Well kept gardens. Polite and helpful staff. Meals are of good standard and menu varied per day. Location off the A55 provides ease of access to North Wales places of interest. All day activities, swimming pool, spa and sauna, etc, all clean and well maintained. Evening entertainment provided various music styles. Dancing encouraged.
Jen Ellis293 days ago
Lovely 4 night break. We especially enjoyed the tour around the grounds with Graham, he was so interesting, his knowledge of the castle was vast. We loved the 60’s themed break. The staff were very helpful and pleasant.
Tracey Morton293 days ago
Greetings on arrival very good . Staff friendly. Entertainment good. Swimming pool and area in need of a refurbishment missing tile's in Bubble pool and other area's. Breakfast buffet area very good don't order from main kitchen waiting 45 minutes for Eggs Benedict. In need of more Staff and managers in Restaurants area . Had a good experience with Gin tasting Jamie very professional and polite knowledge very good.
Richard Simpson354 days ago
Third time at this hotel, the staff are great and the food amazing. After returning after three years because of covid the only slight disappointment is that certain areas feel a bit tired and in need of sprucing up but nothing major. Would definitely return again.
Mark Antony Lang1 year ago
This was my first visit to experience a Warner Holiday and "Boy! Did I Enjoy It". We had a garden lodge room which was modern, well equipped, clean, spacious and warm. The food was plentiful, hot and a good selection. The staff were helpful, friendly, professional and customer oriented. I can recommend paying the reasonable fee to have the VIP experience which was great not queuing at the bar for evening entertainment refreshments, and not to mention the entertainment. This was also very good high energy, varied, professional, friendly and well suited to the audience in all a great break and we would definitely come again.
Kerry Gray1 year ago
Nice place for a long weekend away. All adults of course. Well organised booking in system. Very accommodating of my needs in the dining room, plenty of room to get round the buffet in a wheelchair if needed. Entertainment was a bit mixed but the show team were really good.
Carol Nuttall2 years ago
Just spent a New Year's Break here and the stay was excellent. From the moment we arrived to the morning that we left the service was exceptional. The entertainment was first class. I would recommend paying to book your table in the entertainment lounge . I must single out Tyler our waiter in the restaurant.. Thank you for looking after us so well during our stay.
Gillian Groutage2 years ago
Very happy with everything. The staff very good and polite. The House Keepers very good. Food was excellent. Very enjoyable stay. The gardener was very nice and pleasant. Always happy to help and have a chat. We would recommend this place
The staff were very helpful and pleasant.
We had a garden lodge room which was modern, well equipped, clean, spacious and warm.
The food was plentiful, hot and a good selection.
The staff were helpful, friendly, professional and customer oriented.
I can recommend paying the reasonable fee to have the VIP experience which was great not queuing at the bar for evening entertainment refreshments, and not to mention the entertainment.
This was also very good high energy, varied, professional, friendly and well suited to the audience in all a great break and we would definitely come again.