Thames Jeep

Sales team are really good involved my wife in the process of buying the car. After sales team are great I had a few issues with the car and they looked after me well. I'm a really fussy person as to my car being looked after and they do well.

Asked to be put threw to service. They will need your name not just Clive full name, phone number and car reg just to find out the current lead time on a service. Typical. Then no call back. Best of luck. I am not returning. Bought the car from you but service is lacking.

Bit cramped but certainly the best staff and customer service by far. Came just to have a look at a jeep and Rob was kind enough to book us straight in for a test drive with no wait and no hassle. Got great selection and even had a mini fiat 500 for the baby to take photos in. Thumbs up!

Terrible. Was told I would be called to let me know when my car would be booked in for a recall to do with my airbag. I was messaged by Jeep being urged to get it done as soon as possible as they were having airbags going off randomly. Waited over 3 months and nothing. The WORST main dealer I have ever dealt with in over 37 years. Another unhappy customer.

Recently had my Jeep taken there for service and MOT. Due to the age of my Jeep, it was due for a BIG service but as I hardly drive the car, I have been advised that a regular service would be sufficient. During the MOT, they had to replace my wipers as they were split, with a similar good wipers without the usual main dealers price.
Overall, honest, thoughtful and reliable garage. Would go to them again.

NEVER AGAIN !!!
Rude, clueless staff who thrive on ripping you off!

It all started off when my Jeep’s central locking stopped working. I was told by the the technician that the entire immobiliser system had to be replaced at a cost of £2600, which I agreed to. Had it “fixed” and got 2 new sets of keys. Drove home and problem started again! Took it straight back and was told that the battery was dead even though they were brand new keys.

Key battery replaced, drove home and the problem still persisted. Took it back for a third time and was asked if I had sat or stood on the key!

Eventually after numerous trips to and from this dealership, the problem was resolved. I hoped this would be the end of my nightmare but little did I know more was to come.

3 days post fixing the central locking issue my car illuminated an engine management light. Took it straight to them once again to be told it was a faulty mass air flow meter. Replaced at a cost of £600. Collected the car and driving home and surprise surprise, the engine management light had illuminated once again. Took it to them yet again to only be told that it’s an EGR valve which would cost £1000’s! I decided to collect the car without replacing any parts as I had completely lost faith in this dealership to only be greeted with a defective headlight. Questioned the issue to only be told that the entire headlight assembly needed replacing at a cost of an additional £1200.

Feeling robbed, baffled and confused, I decided to get a second opinion from an independent garage who told me that the issue was still indeed a faulty mass air flow meter. I am now completely out of pocket, my car had been returned to me with £1000’s worth of damages and issues when I had initially walked in to replace a key. I am a key worker and had to rely on this car as my only mode of transport to support my patients.

PLEASE I ADVISE YOU DO NOT GO TO JEEP TUMBRIDGE WELLS. They charge you unnecessarily, they don’t know what’s going on half the time, and they are a RIP OFF!!!!

Great dealership and big thanks to Ian from the parts dept. Kept me updated on my order throughout and couldn’t have been more helpful. Not my local dealer, but would go the extra distance to use them again in the future

I've bought 1 car from Thames in 2018, and have had that and another car serviced there over a period of approx 3 years. Staff are always helpful, for both sales and service, and time frames are always well predicted. Happy to recommend.