Mantis
28 Gandy St, Exeter EX4 3LS, United Kingdom
4.6
11 reviews
8 comments
PFF9+RH Exeter, United Kingdom
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Monday: 10–17
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 10–17
Sunday: Close
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: 10–17
Sunday: Close
The jewellery is beautiful and quite unique, some of it is handmade locally.
The staff in the shop are so friendly and helpful too.
Overall a fantastic jewellery shop in Exeter and I will keep going back for more!
In response to the reply... if the explanation came across as patient and not rude, and I was ‘quite satisfied’ then I would have made the purchase I planned to make and wouldn’t have felt the need to write this review. As I said originally, not being able to exchange was not the problem. Being a small independent family run business is not an excuse and you are not the only person who has had an extremely difficult time. If you took an interest in why I hadn’t been able to get to your shop for the 8 weeks since it reopened on April 12th then you would have had an example of that.
In reply again ... as I have explained, not being able to exchange the ring was not the problem. What I did not want when I came into your shop on 9th June was being abruptly told after I explained my query that ‘it’s June’, then to be told after I explained that a time limit was not communicated to the purchaser that ‘exchange is only possible within 30 days of purchase, as is by law for any business’, then for the final short statement I received to be ‘I don’t even have that ring in stock anymore’. If you had come across as patient and explained things as you have here then I most likely wouldn’t have perceived you as rude and would not have left this review. Constructive criticism has not had the result I was hoping for here. As a final note, thank-you for changing your original reply to be slightly less defensive and passive aggressive than it was originally.