Lookers Land Rover Chelmsford

The car service at Looker Land Rover showroom is unprofessional, negligent and absolute rip off. My car broke down with engine related issue on the following day after it received a major serviced by them.

I took my Land Rover Discovery Sports car for regular servicing at Looker Land Rover, Chelmsford on Thursday 22/09. They charged me £1,700 for the servicing of the car. They said that they carried out some investigation around warning related to engine but it is perfectly fine to drive and take home. They said that they have raised case with Land Rover, but refused to share details of the case with me.

On the following day on Friday 23/09, my car broke down when I was doing school run with engine started making horrible noise. It had to be rescued back to Lookers on Friday evening. The preliminary checks were carried out after 5 days, when Charlie Sheen (Service Advisor) dropped me an email stating that there is a possibility of engine replacement and asked me to check if the quote can be sent. I would have expected Charlie to call me instead of sending a casual note stating possibility of engine failure via email.

My car was working perfectly fine just before the service. I believe that the damage to engine has been introduced by service team deliberately or by mistake during check-ups. Furthermore, it is responsibility of Lookers to perform thorough checks before sending message with guesswork.

I wish I had never taken this car for servicing at Looker Land Rover Chelmsford. They are rogue people in this trade and shame to the car service industry. They misguide and cheat customers with deliberate issue and unreasonable charges.

I am without any car with 5 days now and immobile. I wouldn’t recommend unreliable Land Rover brand. If you happen to own one – do not take it to Lookers Land Rover Chelmsford.

I recently purchased a Range Rover Velar from this branch and had the pleasure of working with Jack Jeffrey as my sales associate. Jack provided first class service to me and was very helpful in guiding me through the process and providing his expertise. He went above and beyond my expectations and would highly recommend anyone visiting the branch to ask for his service.

A seamless and wonderful experience with Lookers and could not fault them at all. Very excellent and professional establishment and a special shout out to Jack!

Mike

Jack Jeffery was a very adept and informed salesman. He is courteous, knowledgeable, responsive and has a nice touch - he knows when to give the customer time and space and not too pushy. I have bought some 8 or so new cars from Lookers Chelmsford since moving to Chelmsford 20 years ago, this the first one not directly from Andrew Rowe, although he was involved in the finance sign off. Jack is continuing for us a great experience. Unfortunately we do not use Lookers for servicing as our past experience has not been satisfactory.

Absolutely fantastic service. Friendly, knowledgeable staff who went above and beyond to help. We dealt directly with Bobby, who was brilliant and kept us constantly updated.

So pleased with our Evoque and the complete service we received from everyone, particularly Bobby, who managed everything for us.

Can’t recommend enough.

We purchased a Land Rover Discovery Sport from Lookers Land Rover Chelmsford and we would like to post a review to reflect our experience with this dealership.

We have no hesitation in recommending this dealership to any prospective buyers for the following reasons:

- quality of vehicles. After spending time doing research around price, spec and mileage, we found those on offer at this dealership were competitively priced and our chosen vehicle met all expectations with look and condition, and the mileage was superior for the price compared to others on offer elsewhere.

- quality of customer service. We dealt with Jack Jeffery and found him to be first class. He was knowledgeable, responsive, courteous and professional. All queries were dealt with speedily and his style was transparent and reassuring. Jack is a credit to the Land Rover business and we wish him luck, success and happiness for the future.

All in all, choose Lookers Land Rover Chelmsford for all your vehicle needs.

Best wishes

Jonny & Masha

I had been searching for an approved dealership Range Rover Velar and come across one advertised at Lookers Chelmsford. I called to enquire if the car was still available and spoke with Jake Fernando in their Sales Department.

Within 20 minutes I had received a thorough video just made by Jake of the car inside and out. Within the next hour I travelled an hour to meet Jake and see the car in person. Jake allowed me to test drive the car by myself and thereafter I ended up buying the car from him.

Jake was a thorough professional, dealing with all of my items that I needed addressing before handover. Yesterday, the car was handed to me with every item that I had asked for met. First class service.

I thoroughly recommend Jake. He made the whole process easy and is fantastic to deal with! Highly recommended and I will be coming back!

Great dealing with lookers Land Rover Chelmsford.

Simion our point of contact, always goes the extra mile to get your car ready on time.

Had a few complications, which was easily resolved quickly and professionally.

Car always come back spotlessly clean & superb to drive!

would highly recommended!!

A+++++++++

Had to take my car in for some repairs today, the staff on site were really friendly and helpful, the front of house staff were happy and welcoming, and the service staff (Simon in particular) was very helpful, friendly and efficient. Knowledgable about the issue with my car and very caring. They have a nice waiting area with TV and refreshments and the FOH staff ordered a taxi for me. The car was ready on time all valeted up. Well done Jaguar, thanks.