Austin & Carnley Solicitors

Got in touch with Austin and Carnley following Citizens Advice’s recommendation.

I got in touch with Mr Peacock who was extremely professional in the way to approach a new client, calling me after my inquiry on the website for free. Thereafter detailing that he would deal with my issue for a fixed rate including one face to face meeting and letter.

My issue was an insurance claim following a road traffic collision that was unduly charged to me as the evidence provided to me clearly exonerated me.
I compiled on my side a dispute report that detailed the points I was contesting on their claim.

Mr Peacock welcomed me in person in a socially distanced 30 minutes interview during which we both agreed on the wording of the letter to send to the insurer.

Not even 24h after the letter was sent, I received an email from the insurer stating that the claim against me was withdrawn and all the fees that were unduly charged to me would be refunded to me in its entirety by the end of the week.

I would definitely recommend using Austin Carnley services if you have similar kind of issues, and especially Mr Peacock from my personal experience with him.

My review is based on real experience over the last 5 days.

Being a true believer in supporting independent local firms, I reached out to Austin & C on four occasions, initially I sent a message via the web form, waited 4 days and then tried calling the following week. I tried several times throughout the day but unfortunately I did not get a response to my message or did they answer the phone. It seems like they may have closed down.

I used Austin & Carnley having recently purchasing my first flat, after reccomendation from a friend who had also used them. A massive thank you to Debbie Carvey, who took care of everything, she was great and very responsive to e-mails and phone calls. The estate agent I bought the house from also spoke very highly of Debbie. I can't reccomend enough. I would use again!

Jeanie McCaw and her assistant Samantha are fantastic! Clear, fast responsive, meticulous, client centric focus to get my first house purchased! All my future legal dealings will be with this firm! 100%

I have been really pleased with the standard of service that I have received from their solicitor Simon Peacock. He has guided me through quite a complex legal matter and resolved it ahead of schedule in a transparent and professional manner.I am extremely happy with the outcome and it has totally exceeded any expectations I had at the outset of this matter. Whenever I have contacted Austin @ Carnley I have found all of the staff, without exception, both courteous and helpful. I really cannot recommend Simon and this firm highly enough.

Used Austin & Carnley for the conveyancing on my recent property sale. Solicitor Debbie Carvey provided an excellent and efficient service throughout. It can certainly be a stressful time selling a property, but Debbie kept me informed throughout the process, and the costs were very reasonable. Would highly recommend their conveyancing services.

I cannot speak highly enough of the team at Austin & Carnley, particularly the ever professional Jeanie McCaw and Samantha Bartram.
Jeanie handled our house sale and purchase and was reassuringly professional, honest and friendly and gave us every confidence that we had appointed the right firm to handle our house move.
Due to the incompetence of our buyer's Solicitor, our completion was delayed by 48 hours. During this stressful and worrying time Jeanie and Sam worked over and above for us to ensure we finally got our keys. I will be forever grateful to Jeanie and Sam for all they have done for us.
I highly recommend Austin & Carnley and we will be using them again for other matters in the future.

Many thanks to Simon Peacock for all the professional advise, care and attention in completing my difficult legal matter.
Simon and all the staff i dealt with were always helpful.
I would highly recommend Simon and Austin & Carnley.