Dreams Wembley

I went into store to buy a bed, the store clerk gave me the hard sell. he told me he could call and chase up my delivery, he even offered a small discount so I order a king size bed. when the delivery driver arrived with the bed 2 months later. Theey couldn't get it up the stairs so they left with the bed. The delivery driver told my that customer service will call me he advise that I measure the height of the stairway and use that when ordering another bed [great advise]. I waited for a call from customer service when this was not forth coming I called only to be told that i would be charged £136 to return the good, when I said where is my right to return good in the condition I got them in the customer service agent was very rude and said there is no such rule and that i should have read the terms and condition. in store the clerk spent a lot of time telling me every reason to buy the bed but at no point did he draw my attention the cancellation policy. who reads the fine print when you buying something. well if you plan to shop at Dreams , bring a magnifying glass and spend time reading the terms and condition. so they kept my £1400 in their bank account for 2 months and then took £136 more from me even though they were unable to deliver the good. Dreams need to ensure that shoppers who go into store are made aware of their cancellation policy and they should only charge customer what it cost for the delivery of the good. stop taking money in an unfair way from your hardworking customers. My advice to anyone who need a bed go to your corner store the bed will cost a half of what it cost in Dreams and if it cant fit into your room they will take it back and give you money back

Excellent offers and surprises .. I went into the Wembley store ..very welcoming and had a pleasant experience.. no one forced or pressured me to make a purchase.. Although to specify the young man Shaan Khan .. what a delight.. calm and patient ..who gave me good guidance over the mattress purchase and the best deal-offers on the bed frame with the bedside chest drawers .. really impeccable service and I’m pretty much sure I will be back again to this store 🏬 !! Keep up the good work !!

Chan and tidy store. Good selection of mattresses and beds. And although they didn't have the mattress in store that I wanted to try, there were similar types that I could try instead and was able the order the original mattress I wanted online.

Only downside is parking outside is tricky, but the assistant claimed you can park your car in the bay right outside the store entrance. Quick is a bit tricky to get into from the main entrance

Loved the way the salesperson explains you the process of mattress selection. Store has many types of mattress to choose from and the salesperson (especially the old person) also explains the difference between each of them.
Although I felt the prices were quite high but they also provide discount so check the discount you are getting.

I went today to purchase a mattress protector, however I was indecisive. However, Dinesh was amazing from end to finish he was patient and explained clearly multiple times the differences between the products and also, gave me a discount. Thank you Dinesh!

Dinesh was amazing! We went to Wembley branch to purchase a mattress and we couldn't leave without buying one. We also got free drinks, a mattress protector and a discount on a Tempur pillow. The delivery was earlier than expected. Purchased on 12/11/21

Untrained staff! Went to the store today to return a mattress protector, customer service advised I could return it at any store. As soon as I requested a refund, the gentlemen there told me it can't be done and that I need to go to the original store, made him call customer services who corrected him and told him a refund can be processed. I was them told there's no manager at the store until next week so they can't process the refund for me as they aren't trained!! Extremely frustrating!

I am so glad to buy mattresses from dreams which is located in wembley. Iam especially impressed with the store colleague who is working there called tamaran and with their service. She was intensely respectful and very kind! Overall, I'm genuinely grateful and happy to buy mattresses in Dreams!

Kind Regards,
Selvi Murugesan.