Leach Heath Medical Centre

Doctor says please do not leave this condition to get worse come back to me if it does, chance would be a fine thing if you could get an appointment. Ring at exactly 8 am but the phone lines are at full capacity, when you do eventually get through there are no appointments available, was told to send my partner to the surgery in person who is 76 years old at 8 am, and even then there's no guarantee of an appointment.
The most frustrating system ever.

This practice was the last straw for me, and the reason why I am going to switch to private health care. Front desk staff are unfriendly, unreliable and with no human empathy or passion for their job. Getting an appointment is a miracle; being available to attend it pretty much impossible…unless you are an unemployed loafer with no professional commitments booked for the day that obviously can’t be rescheduled with such a ridiculously short notice. They don’t even offer the opportunity to book appointments online via Patient Access for those of us who work. Gobsmacked!

Absolute joke trying since Monday to get an appointment it’s now Friday . Started at 8am again this morning got through at 08.30 caller number 9 . Left Rubery drove to Northfield station waited for train still on hold call was answered when I got to selly oak station . No appointments, told Doctors have phoned in sick other staff on A/l receptionist can’t answer 4 phones as she is on her own . Absolutely not reception fault or GPS being unwell but something needs sorting out .

Tried to book appointment after 6 calls due to system overload got through 41 minutes later. Had appointment for today, only to get there with 20 minute wait. Would not give me what I wanted even though have had in past due to cellulitis. While I was there a old lady sat for 30 mins only to be told her appointment was yesterday even though they cancelled it for appointment today. They could not offer her appointment until next week. This doctors surgery as gone to pot.

By far the worst doctors ever. How can you ring up at 1 second past 8am and have to listen to a voice Mail that says “calls are at full capacity” absolute joke.

This is the best GP I have had ever. The doctors are very efficient, compassionate and helpful. Most importantly the practice have excellent receptionists those ladies are actually helpful, Lydia is so lovely. Brilliant service from everyone 👏🏾.

I have been at this surgery since I was three years old. I am now 58 and I have never known it to be so bad. I can never get an appointment regardless of what I am calling for. The call waiting is terrible, up to 15 minutes on the phone. When I do get an appointment and go to the surgery there has never been more than four people in the surgery to see doctors. It doesn’t make sense.

If you even call at 8am as soon as the surgery is open you are not likely to get sn appointment and they tell you to call back the next day as you can’t book in advance. This is ridiculous.

Still on the phone waiting for someone to pick up if I hear your call is important to us for the last 18 minutes I,m 2nd in the queue they are really laughing at patients holding now for 24 minutes 29 seconds, and still waiting, no other medical centre is still blaming covid, I,m just leaving the phone ringing getting ready & will drive down to the surgery, the surgery rang me I,m just ringing them back in the time it takes to answer the phone could be life or death situation, while I,m writing this it’s been 28 mins 14 seconds holding on