Steyning Medical Practice

Appointment system is the worst I have experienced and I have worked in numerous surgeries.
Seems to favour people that can make and take calls at their convenience. At the times you are advised to TRY and make an appointment is when people are driving or at work.
Drs are brilliant, but not available or accessible when required

Great care received as always. Special shout out to the lovely reception team, always friendly and helpful. Lots of people just like to moan if they don't get what they want straight away. Expectations are just way too high now days and no appreciation at all. Try to step into these lovely ladies shoes and see if you'd survive a single day. People don't realise how lucky we are with our amazing NHS. Get a life, be responsible for your own actions, be nice and treat people how you'd like to be treated! Simple as that! Keep up the great work lovely people of this health centre. THANK YOU!!!

So many cynical comments here, it's like a BBC news Facebook post!
Granted, sometimes it can be slow to get an appointment but this is like anywhere. The staff have always been really helpful when we've needed them. In one instance, my wife and I rushed my son in with a severe febrile seizure and they all created a focus team and sealed unit in the waiting area (it's as far as we could get him) and managed him while the ambulance came amazingly.
So much care, empathy and professionalism from all the staff. My wife and I were blown away and really could never have asked for more.

So before you knock this place on all the Neggy Nellie's that are moaning away, take some of these reviews with a lot of salt!

Absolutely delighted with the speedy and helpful response I received when I phoned up for an urgent appointment on Friday. Despite the high staff absence due to sickness, I was seen within 30 minutes and the frazzled receptionists couldn't have been more understanding.

The people answering the phones are professional, caring, efficient & informative.
The call back from Dr Marr was rapid. She was clear, concise & explained the best option for me going forward with a great degree of care. The receptionists at the practice are friendly, efficient & listen to all concerns. The nurse I saw took blood without me noticing & first time. She had a fabulous sense of humour too. Yes, it’s been a tricky time for ALL people however, thanks Steyning staff for your continued dedication.
Just one criticism, more people to answer phone as the wait is long.

The prescription team are lazy and grumpy, not friendly at all. Always a joy when I have to talk to them

Lovely staff, always friendly and understanding. Great Doctors, kind and caring

Phone line system is poor, calling for results between 2 and 4 is ridiculous and limits night workers to get results at un social hours. Not to mention the issues this has on people's mental health, even more so when they have one of their 'training' days and you still have a 2 hour window the call the next day and obviously because it's a limit time you spend ages on the phone waiting.