Eastview Surgery

Unless place, I'm trying to leave. When phoning for an appointment, by the time I get through no appointments left. People who wait outside are priority. What about the people who are too ill to stand outside in the cold hence why they need a Dr. One staff should be on the calls one with walk ins. Theres always one staff sitting there. This used to be a good place but got worse since Dr Irvin Hughes senior retired.

Always found G. Ps and receptionists and Administrator, very helpful and supportive, caring people, plus practice nurses Kind and supportive, a friendly professional dedicated team always willing to help and listen. Thank you to all the GPS practice nurses and Administrator Reception staff. You are valued and appreciated.

Since the lovely and wonderful Dr Ivor Hughes retired and unfortunately passed away, this surgery has gone to the dogs. What used to be a helpful friendly family surgery has now turned into an unnecessary rage filled experience.

You can't get to see the Dr you're registered with - Dr Mark Hughes for me. Unable to get an appointment with any Dr - which they say is an option if yours doesn't have availability, even when phoning through twice a day at the specific times given to you.

Phone rings forever and when you do get through to the unhelpful/rude secretaries/phone/admin staff, they either fob you off with "all appointments are taken, go the walk-in centre" or just put the phone down as soon as you get through.

Today 07/11/22 is the final straw and I'm leaving the surgery.

The previous time to today's issue, I ended up requiring an operation due to not be able to get an appointment and the ailment I had at the time had gone past treatment, which the GP could have given me and resolved the issue straight away... Which he told me when I had to get a referral from him to have the operation 3 weeks after I tried to book an appointment!

Even a simple change of hay fever medication turned into a battle, and I now no longer get prescription tablets from the Dr's as it's easier to just try different brands of hay fever tablets from Boots every season that to book an appointment to be assessed for stronger medication.

I do wonder how people manage to actually get an appointment here... And if the rage with each contact you make to them is equal to mine?!

All I can say is my mental health isn't going to be affected any further by them and I've fingers crossed on a new surgery that I'll be registering with will be more helpful.

So, in closing... Off to the walk-in centre I go again!

The receptionists are very helpful are always pleasant and polite. I never have any problems in getting an appointment if you can be bothered to get out of bed and ring first thing in the morning, there’s always an appointment available.

Doctors and reception staff are all fantastic great little surgery i have been with them for years

I found Eastview Surgery and staff nothing but helpful and extremely kind and caring these people have been operating under enormous pressure over the last two years please show a little patience and respect for a a very demanding job to keep us all safe and get the right information to the Doctors who look after us.
It’s far too easy to critique negatively try and have an objective view on what the staff have to experience on a daily basis.
Please be kind and more importantly be grateful we have such great care in the UK.

I can't believe this surgery has bad reviews. The staff and GP's of this surgery are absolutely amazing, the receptionists are so lovely, happy and always go above and beyond to help, and the level of respect you are given from the guys at East View is a complete breath of fresh air. I'm so happy to be a patient here, thank you so much.

I just want to thank all the receptionists in the surgery and jen the reception manager. My mother is a patient in the surgery for many years as l live in Dublin and haven't been able to get home . The help and support the team and the
docotors have given my mother and me as a very worried daughter so far away !!!. I could never thank them enough!!!!!!! My mum is very lucky to have such a surgery to help her . Thanks again !!!! Everyone for your help and support!!!!
Tracey from Dublin