Staunton Surgery

If you need an urgent appointment to avoid going to hospital… then avoid joining this surgery. They don’t work as a team preventing hospital admissions.

After waiting for what seemed like an eternity for an appointment, I couldn't be more dissatisfied with the service I received.

I specifically requested a male doctor for what is a male specific issue.
What I received was a young female doctor, who was very apologetic and very courteous but how on earth can something so important and specific be so fundamentally wrong.

I work 8 - 5 as a building site manager. I had booked this appointment off with work and now won't be able to attend another appointment.

What's worse is I was offered another appointment only a week later, at the same time slot with a male doctor. I fail to see why I was given my appointment and not this one.

Furthermore I have requested an appointment outside of my working hours but have been told appointments don't go later than 5 yet my partner, who is female, has no issues getting appointments beyond 6pm.

Impression I got from staff is that this was my fault and somehow not theirs when I arrived and questioned why I had a female doctor.

The only positive I can give which is why I'm ok with Google reviews enforcing at least a one star review instead of zero is the female doctor was very pleasant and one of the three of four receptionists showed genuine apathy towards my situation.

Phone appointments only if any at all. Drs working from home with limited phone reception so cuts off mid appointment and never the same doctor twice. Only given 1 star as the receptionists are as helpful as they can be.

I’ve had Psoriasis since I was 12 I am now 28 all they have done is give me cream after cream and they don’t work, it effects my mental health so bad but they don’t listen to me, I’ve never been offered to be referred to a dermatologist one of the doctors said she won’t refer me cause dermatologist only see to people with skin cancer…… I have told them that due to my mental health I cover my whole body up even in summer I never go out, I cry all the time about it, to which the doctor replied I’m not using enough cream…. I literally use it everyday smother myself in it, it takes up so much of my time as well where it’s all over, they just don’t wanna help me and don’t listen I’m fed up of it

I have been at this surgery all my life when it was started by Dr Dilnot Dr Blatch Dr Craigie I have no complaints my new Dr Pugh saved My life by the treatment and time she spent with me Dr pugh has now Discovered more problems with my Health without her I would not be hear she is my back bone cannot thank her enough

I've been trying to get help from them about problems I've been experiencing since I was 15-16 years old.

Im now 26 nearly 27 years old. I finally got a little bit more information as to what's wrong with me, as for years people ask me what's wrong and I wouldn't be able to tell them as I didn't know either. Just looked like I couldn't deal with my periods and people rolled their eyes at me thinking I was being a pansy. It has taken years battling with them to even get to this stage.

I appreciate I'm not the only person that needs help. However I do not ask for help unless I absolutely need it. I try to treat myself before seeking help. If i ask for help I am desperate and I were fobbed off many many times. Its sad as my trust in my countries services has gone completely.

I have finally been invited for face to face appointment with a new doctor, I don't believe I've ever dealt with. Hopefully Finally getting proper help and treatment this time, however I am not holding breath, I got my hopes up many times before only to be left to suffer with no feelings of reassurance, left to my own thoughts and I have a troubled mind anyway so anxiety been through the roof for too long, so the last few years have not been pleasant. I do not want to feel like this or be in this situation anymore. All I've been doing is bringing everyone down around me, letting family, friends and my work place/team down over and over again due to this issue. My attitude and trust is pants because of this entire experience. I have no life. I don't even know how I am still trying to get through each day. I want to work but some days I can't move because of my condition. I'm trying my best and thats all I can do. Let's hope this time is the time I will get help.

Awful service. My very elderly Mother has tried repeatedly to get seen by her GP - after several stays in QA hospital but to no avail. No appointments available for a couple of weeks and all appointments are by phone as the GP's are working from home???!!! I'm sorry but pubs are full, large scale events are back on and GP's are working from home and cannot see an elderly patient even though the hospital has stated that she must be seen by her GP? Beggars belief.

Needed a series of blood tests. They fitted me in within a few days. The nurses were very plesant and professional.
Whilst it isn't for everyone I prefer over the phone consultations rather than in person as they are far more convenient