Leicester Opcare Clinics

This company is the worst I’ve ever come across, I’ve been waiting since the beginning of October for my wheelchair and have still not received it. Every time I call I get fobbed of. I’ve been house bound for months now, they should be really ashamed of how they treat people.

I would give Opcare 0 stars but it won’t let me..
I was sent to them by my surgeon ages ago for a hinged wrap over knee brace..
They keep saying this is what they will send me, but 5 times now they have sent tubular knee supports with no hinge! The last time I went to fix this issue they said they would make a “made to measure” wrap over knee brace with a hinge and 4 straps. I have today received another tubular knee strap that does not wrap over, has no hinge and only 2 straps.. the incompetence of this company is mind blowing!!!!

My mother has really just been cast aside. She's desperate for some shoes, unable to purchase any in the shops that are suitable. Has been given insoles for a pair she's had for 10 years which are falling apart. I know they're capable of helping but they don't seem to care about immobile cancer sufferer who just wants to be able to walk.

I was asked to drop off a piece of equipment for my son fir a few tweaks. The orthotist technician said to drop it off at 13.oo on a specified day. I asked if I should wait, or come back, she said it was up to me, but it would only take about 20 minutes to complete. I duly dropped it off at 12.50, went to Makro for some shopping and returned at 13.30. It hadn't been picked up from reception. The receeptionist told me to wI wouldhave some idea of how long it would be. he ordered me out of the building, and proceeded to become very abusive and accused me of bawling off and shouting and becomin agressive! (I was NOT!). I eventually returned home. only to receive a phone call from the same receptionist to tell me that the piece of equipment was ready and the technician wanted me to know that she had worked through her lunch break in order to complete it. He varried on and on. When he called back and my hyusband answered the phone, he took a completely different tack! The customer and other service have completely fallen by the wayside, since Opcare took over! Terrible! If we had any other choice of service provider, we would take it!!!!

Great experience every time and very helpful staff. Prosthetics team have always been helpful and efficient and my sockets great. Ive never have an issue ringing in and arranging appointments like some reviewers have had? Thank you for helping me!

Basically told to go private and try them first....... A full time carer on £69/ week isn't on doctors salary, so can't afford to pay privately for treatment...... Wish I could claim back all the national insurance I've paid over my life in full time employment..... Then I could afford to go private.
Waste of time being referred to them

I was sent there to replace my old kafo and I was shocked by the incompetence I am using orthotic limb to walk since 1985 but I never ever had the same issues I had with Opcare I thought they were specialist!

I am SHOCKED this has such low reviews, have attended this centre for several years for wheelchair services, kafos, physio, even therapy. OUTSTANDING!! I would be lost without them. Very thankful to ALL working parts of this centre. Lovely staff members too.