Gresty Brook Medical Centre

Julie - the receptionist, is so helpful and friendly. She rang me back this afternoon to make sure my prescription was ready for the weekend. And she was so polite and helpful. Made me feel at ease. And I’m so thankful she went out of her way to call me. Bless you Julie. Thanks.

Absolutely dreadful practise, sat on phone for 30mins with no answer, so drove there, walked in with phone still ringing, not one of the staff doing anything but still not answering phone. Dr telling me that she will phone me for another appointment and a link to send photos. 2 messages now saying please send photo, still no link to where to send photo. Now they telling me they told me to book another appointment in 2 weeks, if this was the case why did she tell me she had to book me another appointment so that she could check my ears to see if I needed to be referred to ent specialist.

horrific
impossible to get an appointment. ive been trying to get help for 2 years and every time they dismiss me. put me on the list for therapy then take me off so they dont have to deal with it.

so hard to get an appointment that you’ll kill yourself before you get any help

Much better now always helpful. If or when phone is answered. I would rather talk too this practice! Rather than the other one at Grosvenor on West Street they are so condescending it's like we are disturbing them or waking them up! KEEP THE GOOD WORK UP GRESTY BROOK!

253 phone calls. Seriously you can not get through to make an appointment. No wonder a&e is so busy.ibe been trying for 4 days to make an appointment its a joke

Absolute joke. Been trying to get through for 4 weeks for more spinal surgery. Told me to ring hospital, but they don't know what one, Been on the phone since 8.30, as an ex ambulance worker I would have better customer and patient service to all that need you

Ridiculous, can’t get an appointment to have a consultation with a doctor..I have been trying to book an appointment for the last thee weeks. I have been calling every single day from 8:30 onwards.
No one at the surgery answers the phone to book appointments , nor are you able to book appointments via myGP app. It Would be nice if the surgery could send out communication on how one is supposed to book an appointment.

Went for some bloods the other day, got there at 0910. Bearing in mind this is the time everyone rings to try and get an appointment. The phone lines are always busy when you call. When I got there, 3 people were behind reception. Sat close around a table. Only one was wearing a mask. They were all having a gossip. When one of them noticed me she signed me in and then went back to having a gossip with them. I think I only saw them answer the phone once while I was sitting there waiting to be seen. Absolute joke. The reception people let this place down