Nails 21

£13 for just normal polish for it to chip 3 hours later
Polish (normal) is usually £5 at the shop round the corner. Checked online to buy the nail polish itself is £9. Will do my own

If I could give 0 stars I would. I was visiting my mum in the area, forced myself to go this place as I HAD to get my nails done for an outing. From the beginning I asked if they take card and technician looked at me deadly, “CASH”. Another customer had to tell me it’s okay hun they do take bank transfer. Gel pedi; When asked politely to please use primer for my toenails, which is needed for the gel system to last, my tech walked off mad I asked and left me to be “spoken to by the manager”. Who said “we don’t do that here!”. I was left with one foot with just base coat one foot without, as I was being spoken to. The tech who left me started on someone else for a bit, left me for longer. Completing my full set; When I asked if they had a thin nail art brush, so that I may please use a gel colour - simple pink, for a simple design. I was again left to be “spoken to by the manager”. I was told “NO, we don’t have that here” with as much attitude as she could find. A simple nail art brush, any beginning basic nail tech would have in a starter kit for a basic beginner design. They had neither. To top off this spectacularly horrible experience . When paying she - the manager - shouted at me, at full volume across the shop “is she DONE!”, “Are You Done!”. Even though I told the member of staff, who I was standing directly next to already that I had sent my payment. I had to tell this lady, the MANAGER to not shout at me a customer. She removed her mask to shout “I am not shouting!”, at me across the full nail bar. She removed her mask to project her voice, to shout, you just couldn’t make it up. I was actually standing next to that member of staff after my payment, with acetone to remove a patch of sticky uncured gel polish the tech didn’t check for. And I couldn't stand their horrible attitude, to even ask them to fix it. As the three times l opened my mouth through my whole full set + gel pedi treatment, I was spoken about in a derogatory tone and manner in their native language, across the salon. I’ve been doing my nails for over a decade, in various settings, I am a trained nail tech and I know the tone of everyday office banter, from gossiping about a client. No matter the language, If it was something positive being said, it would have been said in a manner to which I could also engage in the conversation and respond. It was rude. As I said I didn’t expect my normal experience. But from every member of staff. Such terrible basic, basic customer service, starting from management down. Management being the worse one. That was shocking.
Everyone has bad days but I can tell from their demeanour it happens frequently. Also another client commented how “pissy” they were as she left to her friend. So even if you can’t handle the demands of a busy salon, stock basic tools for nail-art and to properly prepare the natural nail plate for a lasting gel polish. It’s never needed to take these frustration out on your customers. Ever. It wasn’t just the primer or the nail art brushes that were missing. Basic service training and proper management appeared to be very much missing here also.

This place doesn’t understand or care about the care of natural nails.
I had gel polish removed there and manicure done.
The technician was so brutal and rough with my nail plate and skin around the nails. It was horrifying.
I am now growing out the damage done to my natural nail plate with the rough use of the drill and it looks horrid. It will take months.
I don’t think i will ever trust anyone to touch my nails ever again.
They shouldn’t be allowed to operate in my opinion.

Been going here for 5 years. Nails always perfect, done in not too long a time, and staff are lovely.

Staff are really friendly and love my nails always very helpful

I got my nails done here and I’ll say I’m definitely going back my nails were so cute.

I love the nails, unfortunately due to them being rushed as there was only 2 of them there they did cut my finger. O also ended up with nail varnish and nail glue on my fingers.(Although I do like to peel it off after) I would go again but nor my first choice. They need to turn down people if they're busy and not just keep letting them in.

The worst customer service. They talk and laugh in their own language about you .Expensive and very toxic smell also inside.But the worst thing is the customer service. Won't use it again.