Specsavers Opticians and Audiologists - Gravesend

Lovely staff with great smiles and well trained optometrist, but floor manager Mark (at the Gravesend outlet)was really very difficult and unbending, despite never being late for any appointment for my daughter and I twice within a week all because of no same appoints for us.
Was 12mints late today (my third time there in a week) for my contact lenses trial, and was not allowed the appointment saying I have to book another for the next day, or some other time, told him I still have an appointment for my daughter on Monday if I could come in for the trial and he said they are fully booked for Monday without even taking a look 🙃
Really I believe some rules can be bent considering the number of times have had to come in within a week and still coming again on Monday and I was 12mints late for a 20mint appointment with no one inside yet.
I'll gladly sign up a monthly supply online else where as my little quid for my monthly contact lenses supply is not needed by specsavers

Terrible experience at the Gravesend branch!

After cancelling my appointment three weeks in a row (one time with barely an hours notice), I opted to have my current glasses reglazed. However, they somehow broke my frames in the process and were not only unapologetic, but refused to replace them or compensate me at all. In fact, I was forced to buy a new pair, or be left with no glasses and out of pocket for the already paid for lenses that they wouldn’t refund!

The store manager was shockingly rude and disrespectful, she’s not fit to work with people. The director was slightly more professional but ultimately just as unhelpful.

Unfortunately, because they’re a franchise the only way to take an unresolved complaint further is through trading standards, which I’m currently doing.

Pleased with my specs and the friendly service provided by the staff. In case my new specs need adjusting they always help. I have been a customer of Specsavers for a long time and will continue to be. They provide a great service. Thank you all!

This was my five star review until today

Highly recommend this Opticians we saw Derek the Optician and Emma the contact lens dispenser it was one of the best visits to a Optician we have had in a long time.

It's now a one star

firstly staff walking round like they are in no hurry to serve anyone.

Secondly the OA we saw clearly has only one interest and that was to get as much money out of you as he could and ignored the fact that we had a voucher which generally means you haven't got endless amount of cash and quoted us for the dearest lenses instead of the normal ones at over a hundred pounds less won't be coming back.

I am writing to thank your staff for the swift and efficient attention you gave me on my visit yesterday 27th October
I damaged an eye in a fall I had at home soon days ago
You booked me in as soon as possible when I contacted you and your caring team checked me out throughly and fortunately no damage was done
Thank you once again for your help which was very much appreciated
Yours Faithfully
John Diplock

Thank you to the staff for their support. The experience was very good; staff were polite and professional as usual.

Staff are always helpful, had some difficulty getting my glasses just right but did get there in the end

Neede an eye test so had one.
Nice shop and people.