Mountain Warehouse Epsom

We purchased all our required items here for a trip to Iceland recently, and the new manager Joanna could not have been more professional or helpful, she was great. She had very good knowledge of the products in store, and organised a home delivery for those that were not available, which arrived three days later. I would have given 5 stars but agree the layout of the shop could be improved and it is a little cramped, so not always easy to get around the shop if it is busy.
Whilst the experience was quite demanding of the managers time, she was very polite and lighthearted and extremely tolerant with our ASD son. We have shopped here for years, and I agree some previous staff have been offhand, bordering on rude, (I actually had an argument with one very arrogant salesmen who has since left, who told me my shoe size just by looking at my feet, and was wrong, but would not believe me when I corrected him... err my feet...so I know the size!) but I'm really pleased to see they have appointed someone who can help with a smile now. If you had a bad experience in the past that's a shame, but if you return I'm sure it will be different. The clothes are always comfortable and I believe good value for money, so I'm more than happy to shop here again now!

Kaye went above and beyond to assist me in finding my tent that sadly she had just sold the last one. Luckily managed to locate one in another store after trying 3 other branches. You're a star thank you so much Kaye!!

Very rude and unhelpful staff. I called ahead for an item, was told they had loads in stock and it was on offer. I drove all the way there to pick up and item not in stock or available. Very rude member of staff who argued with me and didn't even apologize for giving me the wrong info. Really bad customer service.

1

been coming here for last couple of years getting various different bits of equipment and clothing always helpful. Thanks for all your help kay with my bits I needed yesterday great customer service everytime I visit. Can highly recommend ++++

The store has a wide array of winter clothing in varied price ranges. The store manager Mr. Michael is very helpful and kind. I had an issue and he solved it within minutes. I will highly recommend this store.

Excellent customer service. Kaye was really helpful and sourced several wetsuits for us which we needed desperately and hadn't been able to find. Saved the day! Nothing was too much trouble. She called several stores and advised us on the sizes we needed. Really great experience. Will definitely buy from Mountain Warehouse again! Thanks.

I have just been to exchange a coat that I ordered on line. A very smooth efficient process dealt with by extremely helpful and kind staff which was very much appreciated. Thank you so much. Love my coat too.

Very knowledgeable and friendly staff, my favourite place to go shopping.