The Fragrance Shop

I went today to collect a order I made online, and I was greated by a very helpful member of staff who got my order . She was very pleasant and made my shopping experience today very easy . I would highly recommend this shop as the prices are also much better than most other shops in town

Bought a Miss Dior perfume at the Colchester store today as a birthday gift for my wife. The staff member said she would add their discount scheme but failed to tell me that this came at a cost of £15 per annum. I would NOT have gone ahead with the purchase had I known this - now I am stuck with this as I won't have the opportunity to go into the store to return my purchase before her birthday. Staff should be more straightforward and just explain that there is an annual cost - I now feel cheated

I ordered 2 perfumes for my birthday on September. I received only 1 perfume and an email saying the other perfume got delayed due to limited stock but will receive it after 2 weeks, which was understandable but after almost a month of waiting I called and emailed them about wanting refund now as I was tired of waiting for more than a month. It’s December 19th 2022 today, I still haven’t receive any emails nor a refund plus they haven’t cancelled my Tfs membership. I’m on 92th phone queue to speak about my refund with them as their online chat is helpless (always unavailable agent to chat).

Ordered on line sent an empty parcel they are refusing to refund or send the goods - avoid. Use boots instead much better service

So good. A fresh friendly place where I'm happy to renew my fragrance as often as I need