LloydsPharmacy

Very rude staff, told me my prescription wasn't there a week after ordering it, but they miraculously found it when I wanted to speak to the manager. They then wouldn't deliver to me, I am practically housebound, it cost me more than 10 pounds to collect it, and it had the previous days date on it, so could have been delivered to me. Only good thing I can say about this chemist is the delivery man is lovely ( when he's allowed to come to me with meds) I have now started using a different chemist, wouldn't go back to this one if my life depended on it.

Time to share my thoughts. Possibly the worse service I have received anywhere ever.
Staff constantly seem to ignore customers, prescriptions never ready on time .(They always come up with excuses blaming everybody and everything other than themselves) Does the management not think it is time they got a grip and improved the service to the people of Bacup.

Each time I come to this pharmacy there is always something that is wrong. They don't have the medication, the prescription hasn't been sent (check with the docs it had), they have a new system, they don't have enough. It would be nice to have one time where there is no excuse....
Feels like there is always an excuse, I'm on my second week waiting for my child's prescription. Each time I come down I either have to leave because waiting over an hour with no communication is rediculace so i ask when would be the best time, i do that and ups nope sorry still not done. Or simply getting 4 tablets to tide us over.... I'm out now and that includes my spares and was told to come back. I understand they are busy but if a specialist has prescribed a drug that is controlled you can't expect a child to go 'cold turkey' especially if I ordered when I had 7 tablets left with me and 5 with school.
Proper management needs to be installed and communication with patients because the number of people coming for the 3rd and 4th time in that day is rediculace. Give a time and have it sorted.
Hopefully next time will be better.

Staff overstretched. Not their fault however.... staff shouldnt be shouting confidential info across the room. Not impressed. Please call your clients over and quietly ask their details where no one else can hear. The arent cattle

Don’t answer the phone, don’t have your prescriptions (the doctors are in the same building) when they do find your prescription they take 30-40 minutes to fill it! This isn’t a one off experience, this is every time I’ve been in in the past 3 years

Terrible service. Staff member shouting out confidential information leaving me feeling embarrassed. Totally unprofessional.

Lloyds have ongoing problems with their IT system. This has been going on for months !! This morning 19/12/22 the system country wide is down again. My local Lloyds was unable to issue any medication. Lloyds could not tell me when it would be up and running. A lot of elderly people who had made a special journey to collect their medication were inconvenienced. Me included.
Time to change my local chemist I think.

Always a pleasure to go to this pharmacy. I happen to be lucky enough to always be served by one of the two lovely ladies who are happy to help. On occasion when prescription isn't ready they look for it and dispense medicine within 10-15 minutes. Only once my mum had an issue where 'meds or prescription has been lost' but when I went over everything was sorted before I even asked.