Well Blackpool - South King Street

Absolutely awful customer service. No comparison to the length of time it takes to get prescriptions from the other chemist in Earl Shilton. No one could give me a sensible answer about why it takes 48 for them to receive an electronic prescription from the doctors and then three days to prepare it, when they don’t actually prepare it at all. It then takes twenty minutes when you go in (and that’s from when you get to the desk. You have to queue outside because they only allow 2 customers in there. They don’t answer the phone (I tried 14 times today) and the pharmacist did not raise it as an issue when the label that they printed out, did not match the number of tablets prescribed. I will not be returning.

My prescription was approved on the 7th of January by the doctors. Still haven’t received a text telling me it’s ready. Rang up this morning only to be told they will get it ready after 5:30 this afternoon.
No apologies or explanation. 🤪😡
Will definitely be changing to the one in wood street

Like a lot of reviews on here, I was given a prescription by the gp and was told it would be sent to the pharmacy, wasn't told it would take 48 hours to be able to collect, I was ill then not in 48hours! I arrived to collect and waited 15 minutes to be served. When finally I was served I was told I would have to come back later because it hadn't been 48 hours. They had the prescription and medication but it had only been 43 hours. Three hours later I recieved a text saying I could collect the medication. Needless to say, nominated pharmacy changed to Asda Hinckley.

Had my flu jab here and they were friendly and efficient. Location is incorrect on Google Maps so it took me a while to find it - it is down the new estate and not on Heath Lane.

Forever having to return for missing items even though received the ready notification

They have always been very helpful. Sometimes there is a wait but it can be very busy in there. People come in from the doctors and people come to collect but they do work as fast as possible. They are very kind, helpful & polite. They have some seats in side to sit but if they are full you will have to stand. They did only allow two people but this was during covid and they have now eased up with this. It really is a great pharmacy and I don't like using any others. Not a bad word to say. The wait times aren't their fault they go as fast as they can.

Have a dosset box delivery but last month no delivery and this month no delivery but promised I was on list had go go down again today not good enough if I hadn't gone down would t have any medication for xmas, staff are useless, tried to ging ug no one answers appalling service

Only recently moved from Desford and yes earl Shilton is a bigger village, but oh my days words fail me on this place. Some people's medication is actually quite important yet the staff here do not seem to get that. Stuff takes ages and gets forgotten to be put on the system.... how with so many staff is it so bad.
I only hope it gets better.