LloydsPharmacy

As the earlier reviews state, a year ago this was not a good place to get your prescriptions. However in recent months I have noticed several new staff members and service is now very efficient. These days my prescriptions are always ready and waiting on the due date.

When we compline about the 1 hour wait that was due to the stuff lack of professionalism, one of the stuff told my wife that she needs to be grateful that she's not dear and she can take her pills.

They never call back as they say they will. They never had the prescription ready on time, if they have the pills at all. And in overall the service is slow and lack of professionalism that you'd expect from a pharmacy.

It's too bad that this is one of the UK biggest pharmacy....

Always late opening, staff do not seem to know what they're doing.
They have a new manager who doesn't have a clue what she's doing..
I'm surprised anyone uses this pharmacy anymore.. 1 hour wait, and that's if they have what you need..
Never known a pharmacy like it.
Years ago, it was the best in Baldock, but sadly I see it closing this year.

Truly appalling. Why have a system that sends the prescription directly to the pharmacy... for them not to dispense it until you have waited 20 minutes in the queue. Then you are told it will be half an hour. So you return after an hour and are told it will be 15 minutes. Baffling.

Clearly don't want to serve you! Appalling customer service! I was the only customer in the shop and they were too busy about to start wiping down surfaces to serve me- they wanted me to wait, which I did, then gave up and they lost their sale.

So today I waited 1.5hrs in line for my prescription (which was ordered online before Christmas) with a bunch of other folk. The pharmacy opened late (1030 according to the handwritten note on the door) .The prescription I'd ordered wasnt made up which alas happens quite a lot. Given that this pharmacy serves a busy GP surgery this whole arrangement needs a shake up pronto - maybe let another outfit have a go who know what good service looks like.

Unorganised, long waiting times with no management of customer expectations. Medication never ready for pick up on time or even on the day.
Latest experience is the same.
Staff is clearly stressed, out of their depth and does not know how to organise their work.
Medication should have been ready yesterday. Went to pick up today, told that it will be ready shortly (10-15 minutes) waited around for 20 minutes, still not ready. When asked how long it will take the member of staff said it's not up to her! I left not to miss an appointment. I will have to go back again before closing time, hopefully this time i will get lucky. Unfortunately, as I'm on repeat prescription, this experience is more often than not.
They also close at lunch time, when most people could go and pick up their medication while working. No appreciation of customer service. I heard today one of the staff commenting that despite they close people still turn up and wait annoyingly... Time to find another pharmacy....

Went for my flu jab appointment. Only to read a handwritten sign on the counter that they would not be doing flu jabs this week. No prior notice, reason or apology given just told that i had to go next door to the doctors to book an appointment. On the plus side I did buy some deodorant and bath salts from the reduce aisle. That’s the only reason they are getting one star.