Boots Pharmacy

Friendly, helpful & patient staff. Open late, so always a reliable outlet for those emergency medicines. You can also get your flu jab here outside of office hours. The prescription service is great too.

One person on counter dispensing during busy time! Ten people in queue outside! I do find the older lady (manager) does not rush herself and chats to customers for too long. Poor judgement when people are waiting!

It's built-on the side of the doctors surgery & Everybody uses it from the Health centre including me it does repeat prescription from the surgery average wait for fresh medication once approved from doctor & passed to chemist is 4 days to issue

I can understand why you have a queuing system outside and less staff serving but why on earth would you on the busiest day of the week at the busiest time of day in the middle of the winter with the rain and cold put the slowest disabled woman at the service window who can barely walk? Poor woman was rushed off her feet alone having to run between the window and back room , it took her 45mins to serve just 3 people! Many elderly were in that queue getting wet and cold! This isn't a one off incident either, by the time I got to the window I gave up after being offered tablets I didnt ask for after repeating myself 4 times I'm guessing she needs a hearing aid too!!! Poor service everytime I've had to visit during this pandemic and have now changed pharmacy.

I always use Boots, Solent Road attached to Bosmere Medical Centre for my prescriptions. Staff are always helpful, friendly, discreet and respectful. Staff always look out for me to give me my flu jab too. The branch have coped amazingly well with the covid restrictions.

Between them and the doctors next door they miss an item off the prescription . It will be here in 2 days i am told . I arrive to collect it and am told it will not be here till tomorrow morning . I say its not good enough and the girl finds a box of the meds on the shelf in 30 secs . Was it there all the time

Always a pleasure, staff are all the staff are very helpful and polite,,, a small chemist, built next to doctors surgery,, so very convenient for me , as it is my doctors surgery,, I get notified when my medication is all ready for me to pick up.

So the weekend I put in my prescription. Went there yesterday to collect it, was told it's not in the system doctor may have cancelled it, here's a letter take it to doctors next door. I did. The receptionist in the doctors was like, no it's not cancelled i will get this letter signed and your prescription will be ready to pick up tomorrow at the latest.
Go there this evening, prescription not on the system. Explained that my wife who is a teacher has covid and is self isolating and I know there is a chance i might get it so can I at least have an inhaler untill the prescription gets sorted just in case I become ill with covid and have to self isolate.
I can tell the pharmacist is looking at me as if I'm lying . Begrudgingly she gave me 2 inhalers, when I ask what will happen if my prescription doesn't come over from the doctor she told me I will be charged £60.
I have an exemption card I pay monthly for.
Is it really my fault that my prescription didn't get put through properly on your system last weekend.
I followed your instructions and went to the doctors reception with a letter yesterday morning, what else can I do. I mean really what else could I have done?
I walked away earlier feeling disgusted. And to think I may get charged £60 is unbelievable.
I will take this further.