Rowlands Pharmacy Crookhorn Lane

Great service and conveniently located.

I wanted to give a No Star rating but unfortunately you can't. Where to start, Firstly the workers at this chemist, especially one certain woman, I won't name because I do not know if it's allowed, but the staff at this pharmacy police your prescriptions, even though you have a private consultation with your doctor and then hand them your prescription, if it's not the same as your regular medicine or you are getting a high dosage they literally start to discuss this amongst themselves in full view of customers whilst you stand there and feel like a criminal , then without any explanation to you, they then take your prescription back to the doctor to verify it is ok for you to have. By this time every one has their eye on you like you have done something wrong and any Private consultation you might of had with your doctor is know longer private because not only do all the staff know but half the customers who are in ear shot. Very unprofessional and what business is it of theirs to query your medication the doctor has just prescribed you! When asked about their actions they justified it by saying doctors make mistakes, I am going to be making a formal complaint and we have since changed pharmacy . This incident was the final straw as there were many other occasions of staff treating customers like they were 5 years old, dictating to them instead of talking with them.

Absolutely amazing compared to my previous local pharmacy. Looking at some previous reviews, I don't think some people understand how important that prescriptions are correct, and that the pharmacist is responsible for your prescriptions. Thanks for all your efforts during COVID19. *****

Rude, aggressive, unhelpful staff.

For years we have been going here but it's time for a change... The staff seem so rude now. Don't dare question anything they do!
Having had a supply issue with one prescribed drug and with the dute pharmacist unwilling to split the 0rescription,I got back in touch with the surgery next door to get the SEC's opinion. Once sorted, I went back into the pharmacy to collect the medication they DID have and was met with a less than welcome, sarcastic response.
TO THE THREE WOMEN WORKING THERE TODAY..... IF YOU DON'T LIKE YOUR JOBS AND/OR STRUGGLE TO SPEAK TO THE PUBLIC WITHOUT SEEMING RUDE..... IT MIGHT BE TIME TO LOOK FOR ANOTHER VOCATION!
The attitude and rude manner of talking In front of my 7 year old wasn't necessary and she asked me why the lady was cross.
Not professional ladies. Having retired pharmacists in the family, I know it can be done differently.

Over 10+ years using this location, always found rude, unhelpful staff who always seem to have an attitude. Totally unecessary especially when you're generally feeling your worst for needing to pick up from a pharmacy. No need to treat people with such disregard.

There is a very large blonde woman who works in there who is normally sat down on the computer and she is SO RUDE, SO unprofessional. I HATE going in there because of her because she is always so argumentative and terrible at her job. Not helpful in the slightest, she needs to be sacked or needs more training in customer service because she is just truly awful at talking to people and I always leave there so upset and angry from the way she has treated me. Terrible terrible service.

Very helpful staff