I don't normally do reviews but I have found the staff very helpful. My medication is not easy to do as it changes from time to time. The staff have always been kind especially Michelle. The down side for me is its constantly bizzy so you have two que and being in constant pain feels like a life time waiting. Patricia Faulkner
Lorraine Kelly180 days ago
Brilliant service I always call ahead to let them know I'm on my way and when I do this my medication is always ready when I get there.
Richard Main180 days ago
Massive queues at all times of day and night. Always get there in the end but also always “very busy at the moment”. Avoid if at all possible.
Jack Kenward303 days ago
i have the unfotunate ordeal of visiting this soul draining factory once a week. managment seems to be either blind or incompetent to recognise they are hugely under staffed. Even when the place is empty there is some how a minimum of 20 minutes wait time. staff seem to think that a printed sign on the unneeded covid screen makes this acceptable. in the last 6 months it has slipt into a customer service level of unbearable. Do not go here. hell on earth. circus
Louise Martin1 year ago
Colchester branch. If I could leave no stars I would ! We pick my partner's medication up every Tuesday at the same time (after I finish work) and EVERY week it is not ready "need to get the pharmacist to sign off on it" WHY is that when we go on a weekly basis ? Yesterday the Dr prescribed antibiotics and we were told they needed ordering, which is fair enough, today we went to collect and what a surprise it still wasn't ready ! 😡 and to top the whole experience off people after us in the LONG queue got their meds straight away, even a young lady with a paper prescription she handed in got it in no time (lucky her) totally fed up with lack of customer care and empathy, we have to get his pills weekly for a reason which they clearly know by the meds he takes. Angry but also so upset 😞
Dil Singh2 years ago
Awful and abrupt staff, especially the small Indian lady. She has no manners. We are paying customer, she needs to learn respect. She talks down at people which was noticeable in the queue. They know after work hours it's going to be extremely busy, employ some more staff to eradicate your own frustration against others!! Seriously be humble lady!
Zaman Sheikh2 years ago
The most unorganised pharmacy I have come across and I’ve lived all over the UK. They cannot say it is due to staff or being busy, because I’ve been to pharmacies that are busier with less staff and they will at least answer the phone…..
Nigel myers2 years ago
Off the scale poor customer service. Was effectively shouted at saying they were too busy to issue the medication which they had in stock. This was after a stressful day in A and E with a heart condition. So rude, uncaring and failing to deliver the service they are contracted to deliver. If Pharmacies can be struck off this one qualifies.
