LloydsPharmacy

should be minus stars
visited four times to collect my repeat prescription was never ready or the place was closed,on fourth time and after arguing I was asked to wait for half an hour to be told 20 minutes later that they dont have my medicine in stock and I would have to come back another day,took my prescription and went elsewhere,picked up my medicine within a minute.
this place was bad enough before but now its a discrace and should be closed down by the department of health.
everyone i spoke to there had a similar experiance.
i think the staff are given training in rudeness and non customer care for that they get 5 stars.

1 star as 0 stars is not an option...
This is the worst customer service I have ever experienced; pretty much every 1 star review of this place tells my experience of the place - ignored for long time when entering, no eye contact or greeting to say 'I'll be with you in a minute...', no answering the phone (even been the only person in there, with 3 behind the counter, and watched them ignore both me and the phone ringing out..!), prescriptions often not there (according to them) for days - when my GP says it shows on her system as having been received within about 30 mins.., prescription not ready even after having actually received a rare text message telling me to go and pick it up.., so often it's come back tomorrow or in 30 mins.., watching really old people being treated the same way, when you are queuing behind them.
So, I have raised this with Lloyds customer services, and suggest that anyone else with similar bad experience do the same (although be prepared for a 20 min wait to get an CS agent on the phone...).
Got to drive up there now - as not answering the phone to me or customer services... Wish me luck; I'm dreading it, as I rather urgently need my prescription...

Has gone really downhill, phone always rings out, will mess you around with your medication for days, and now impossible to get them to sort out my antibiotics that I need asap.
They wouldn’t give my family member my prescription even though I went the day before and said they’ll be collecting it as I can’t wait the hour, that they said it would take. All was fine, they said I’ll just need to confirm my name and address with them, standard procedure. When it came to it they refused to give them my meds unless they knew my NHS number - which they gave and then said they didn’t have any request for that on the system. It’s only when I called up that they ‘found’ it again. So I then went a day without my most important medication.

Would give zero if possible. We booked online weeks ago to have supervised covid tests at this pharmacy, needed before we could go on holiday. Had two confirmation emails, one a reminder the day before. Arrived at set time and place was closed up, despite being advertised open. Utterly unprofessional. Have had to dash across North London to find another pharmacy who could help at no notice.

I was shocked by the appearance of the shop first, display stands empty, shelves half stocked or no stock and the floor was unswept and dirty. I waited 30 minutes to collect a prescription while the staff were trying to get my prescription to be told there was a computer problem and the prescription couldn't be retrieved. No advice on what to do next or any alternatives. Other customers that came in weren't able to pick up their medication either due to lack of stock. Surely this must be an embarrassment for Lloyd's pharmacy. As with other reviews I would give 0 stars if possible.

I've been visiting this pharmacy for years for my repeat prescriptions. I'm always kept waiting even though prescriptions are sent via GP directly. I try to call to see if the prescription is ready but no one answers the phone. It's very frustrating when this happens on every visit. I give them over a week to collect and there are still issues. A few years ago they took my mobile number so they could contact me when my prescriptions are ready but I don't receive any messages. When queueing is normal to hear customers being told medications are not in stock. I don't think I have ever collected a prescription quickly or smoothly. I chose to move to another pharmacy not too far away.

Terrible, terrible service. Let down 3 months in a row now. Failure to get stock of medication before I ran out (which I cannot manage without), failure to contact me to advise me of problems (even when promised they would) and even failure to release prescriptions so that I could get at another chemist - even though they assured me they had done it! Also often randomly closed - even when they are not meant to be. Always an excuse. All in all I have wasted hours and hours in dealing with this branch so have now moved my prescriptions to another pharmacy. Avoid at all costs.

I waited in a queue of 4 people and after 10 mins where 2 different members of staff didn’t even acknowledge us I left and went elsewhere. At that pharmacy I was in and out within 60 seconds. When I drove past Lloyds approx 30 mins after I had gone in only then did I see the person who was queuing in front of me leaving.

I wouldn’t have minded so much If staff had acknowledged we were there and apologised. There is a handwritten sign saying there are delays due to staff shortages but to stand there for so long ignored was unacceptable and I won’t be returning.