Rowlands Pharmacy Formby
15 Chapel Ln, Formby, Liverpool L37 4DL, United Kingdom
2.6
19 reviews
8 comments
HW4Q+QC Liverpool, United Kingdom
Location reporting
Claim this location
Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–13
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–13
Sunday: Close
The other day I went to see if my prescription from chapel lane surgery was ready. There were two members of staff in the chemist. I assume one was the pharmacist. They were chatting amongst themselves. I waited until I made a sound/ comment. I’ll be with you in a second was the response from the blonde middle aged women. No acknowledgement was made when I arrived. They appeared to be having a private chatter. Not two young girls but grown adults who should have known better. I was eventually acknowledged. I also asked if a text reminder had been sent out as I had not received one. They said they had. To confirm they sent another one out whilst I was there to make sure that they had my correct mobile number. It arrived. The pointI am making is the lack of response and acknowledgement when a customer arrives especially when a person of a certain age should know better. As far as I am concerned this member of staff was unprofessional and had no idea regarding customer service.
They are extremely rude, self opinionated and unprofessional to the point of offensive. I dread when my medication runs out because I will have to run the gauntlet of inadequacy as I queue outside waiting for my turn to be belittled.
For a place promoting health and wellbeing its atrocious and I'm looking hard for somewhere that appreciates a person and their needs.
Shame we can't rate zero stars.
There’s really no need.
Human factors so important.
There are at least 2 other pharmacies within 50 metres. Give them your custom instead. !