Aqua Pharmacy

Booked for my son who is only 12 to have his covid vacation here. As we were arriving 5 mins before the appointment they called to say they had run out of the vaccine. We have had the appointment booked for about a month. I feel this is very poor when the pharmacy knew they were giving this to a child. My son now need to wait to make another appointment in order to get his vaccine.

This pharmacy is useless. We booked my 12 year old son's COVID jab a month ago. We arrived at our appointment time to be told there was no vaccine left. They had called one minute earlier to tell me, after I ha driven across Ipswich wasting 1 hour 20 minutes of our time. My son had also geared himself up for the jab only to be disappointed. It really is silly, they didn't think it would make sense to call us earlier and really they should have enough vaccine for each booked appointment. Very bad service and no empathy at all.

How disgusting that they let you go to the pharmacy when they know that they have no Covid vaccines in store. My wife arrived at the pharmacy at 9.30am for the first Covid booster jab of the day only to be told that their delivery of vaccines, which was due at 8.30am, had failed to arrive. They did not bother to phone her and we wasted a journey from the other side of town and wasted money on car parking as they have no parking of their own. The pharmacist was in a room or office out of view and he could not even be bothered to face my wife to speak to her instead using his shop assistant to relay messages to her. There was no empathy from the pharmacist and his attitude was that it did not matter whether she was the first or last appointment of the day: he was not going to go out of his way to ring anyone to tell them that there was no vaccine. He just could not care less.
What a contrast to another pharmacy that I rebooked with who texted me prior to my appointment to inform me that they had no vaccine. It is a shame that Aqua Pharmacy do not know how (and cannot be bothered) to treat customers properly. I have reported Aqua Pharmacy to the NHS regarding their attitude. I'm not the first and I expect that I won't be the last!

Staff very friendly, had my covid injections no problem, but now I have to get the spring booster and they don't have any, and not sure when they will have. Hospital are doing it though if anyone needs it.

Since previous owner has left, unfortunately this pharmacy has gone downhill. Messing up repeat prescriptions, never got medication in stock and when they do have prescription days earlier, you have to wait for it to be dealt with. The one member of original staff is lovely and always helpful. Bring back M*******!!

Had a booking for covid booster and flu jab. Still sat there 40 minutes after my appointment time. No one came over to apologise for the delay. The floor looked like it could do with a clean as well.

Diagnoses, NEAD, BPD and Chronic PTSD. I get my meds weekly, made sure to go and pick them up for the holidays, got told they where not ready Nd to return the next day, so I did and they where closed. Attempted suicide Christmas day and I'm still without my meds. If they aren't open today Ile kill myself in front of there doorway

This place isn't very pleasant at the moment, which is a shame because it used to be good.

The vaccine staff on the street can be pretty rude, more than once I've felt like they were ordering me around and telling me what to do, despite me not being there for a vaccine. The regular pharmacy staff then seem inconvenienced and unhappy to see you, like you're too much trouble.

Bottom line, I no longer feel comfortable or welcome in this place and am now sending my prescriptions elsewhere.