M.W.Phillips Chemist

Good pharmacy and very friendly staff. Professional and prompt when I needed their help. Like any modern pharmacy they have an interesting shop with all kind of nice staff. Parking is a nightmare if is traffic and school run but cross the road is always some room. The prices are acceptable especially for sanitisers. Some staff should not be there but they know better their clients.

Put in repeat prescription on 28th April after failing to get through on telephone. fault apparently. My daughter put my prescription in and they said it would be ready on the 4th. No text to say it was ready and in the machine. Called on Sat 7 th as only had one tablet left. Was told my prescription would be there on in the machine later that day. Nothing
Phoned on Monday and was told the would put my order up and to collect later that day. Got it and got home and only one lot of tablets there.
Called today only to be told there should have been a slip telling me I only had the one lot. Well there wasn’t was told today 11th May they are out of stock and will order in today for collection tomorrow. What a shambles and I have run out of tablets. Appalling service avoid them

Been using the pharmacy to collect weekly meds for 9 years throughout handovers/shop changes.

I have only ever had a problem around bank holidays in the past with weekly meds being messed up.

Since Tom has left. Not one of my prescriptions have been ready on time. Service has gone down hill massively in the last month and staff aren't as polite or patient.

Poor... I have 14 medications I have to take every month on repeat prescription. I have a surname no one else has... And still they loose my order. How? They have piles of boxes with random bags of medication in... I've been told my name is popular ( only 4 of us in the world) ... I've been told I only completed stuff... I've been told I order too much. I one waited 35 mins for them to find my bag ... Apparently "ventolin" is very rare so hard to find... !!!! How have they gone from a wonderful chemist to one that's in utter chaos...

Although waiting times can be long when the pharmacy is busy, staff are always extremely polite and try their best. I over heard a patient being extremely rude to one member of staff for not having their medication because they had “run out” but once the staff member contacted the surgery they told the patient that the surgery had arranged an appointment for them to have a review, to which the patient said “oh I forgot about that” didn’t apologise for being rude at all. I just give them their time and they are absolutely fine for me. The staff have always told me to leave about a week for repeat prescriptions and I’ve never had a problem!

Absolutely awful. Wish I could give a score lower than 1. Since this pharmacy changed management it has provided a never ending catalogue of errors even for the simplest of prescription requests. Always seems incredibly disorganised and chaotic and they can never seem to find the right scripts or medications.
The vast majority of the staff seem not only incompetent but are also often either rude or just totally unprofessional. Constantly have some sort of issue with my repeat prescription, which has been the same for almost a year, but recently had an issue which was blamed on the GP surgery - when I attended the surgery it was confirmed not to be an issue on their end (unsurprisingly) and there were actually several other patients there having the same issue with this pharmacy.

Shocking.
Lost my repeat prescription and couldn't care less.
Been having problems here for months. No organisation and they simply don't care. Really bad and further complaints will come.
Avoid!!!

My local pharmacy stuff overwhelmed with work load but with patience you will still receive your prescriptions on time or on the due date. Thank you