Field End Road Post Office

Extremely rude staff member. Straight away had an attitude and when I wasn't pleasant back he told me that I was being recorded. I'm going back today just because I can!

The royal mail website states that they print return labels; refused to do so.

Went to collect Amazon parcels and they're not open during the times stated by Amazon despite the post office being open

Absolute disgraceful service today. I came in to return a parcel.The lady who works at the post office counter is really patronising and rude and condescending, not the first time she’s been rude! I left the queue for the gentleman to print my returns label as the lady couldn’t do it and she initially didn’t even offer to print it for me. I informed her the email says it can be printed at the post office. I went to the front to speak to someone who can help print out my label. I then had to queue again whilst he was printing the returns label as his phone had died. He then gave me my copy of the label. The lady was so unhelpful I needed to stick the label onto my package and the lady told me to go back to the front to ask the gentleman again and said she needs to serve the next customer! I left the queue again and asked the gentleman how am I supposed to stick my label, he said I need cellotape! Of course I need cellotape!! He wanted me to pay 40p for the label he printed. I said I only have card ,so I said I will go home and stick my label on and come back. He didn’t allow me to take the label home. He didn’t even offer me cellotape so I could stick my label on to my package! So unbelievably unhelpful!!! Absolute disgraceful service! Never going back there again!!! A few pennies clearly matter to them more than good service, like I was going to run away and not pay 40p. I don’t know whether it’s a family run post office but their aim is to do bear minimum when it comes to helping or assisting customers.

To be fair the staff have been nothing but lovely but there is nothing on their website or the Post Office website which states the post office section closes before 8pm. They need to get this rectified as it is a massive inconvenience & something that is definitely doable as other shops that have post offices in do it.

Contrary to many of these reviews, I don't feel anyone here is disrespectful. There is a slight level of unprofessionalism in the way they speak or address their customers however.

More smiles, more good morning/good afternoon, take care, have a nice day. Something? Anything?

Although the little lady who usually sits behind the parcel drop-off area is rather sweet.

After confirming on their website that it is open until 7pm, I went there at 4.30pm to post a small parcel. To my disappointment, a rude young woman simply said to me they are closed. Appalling experience, especially because I walked a mile in this cold, windy and wet weather.

Honestly worst service ever I had a parcel to drop off she said that’s for Hermes I said no it’s not I have a label you need to print from this barcode also was picking up two parcels and she repeatedly told me there not there and must be with Hermes you know I had to ask her if this was the address that’s on my email she said yes at which point I said the barcode I’m giving you on the messages sent to me said it’s here it’s ready to pick up then ask for a code and my name I gave my name and she gives me my parcel shocking service I’ve got 1 more parcel arriving there today but that will be the last time I use there service worst thing is it was an accident I thought it was going to the machine up the Rd I didn’t dare tell the women I’m full blind or I’m sure they would have told me to leave opening times for post office closes mon /Friday at 4:45pm and closes 11.45 on a Saturday