Post Office Mortgages

Outstanding Service throughout when applying for a mortgage, the communication and customer service is by far the best I have experienced. I highly recommend this company, you will not be disappointed. The whole process took just over a week. Thank you. Will be recommended you. A*

Do not use Post Office Money/Bank of Ireland for BTL mortgages in the UK. They lure us in with semi-attractive interest rates (sold as a Post Office Money product) yet the follow-on service is appalling, such as a website that doesn't ever work (tried registering to manage my account but it said there was an error) and therefore requires a call to a useless call center each time you want to know something. They charge hidden fees and once the initial deal ends they're effectively a zombie bank as there's a complete lack of new deals, only extortionately high interest rates.

Thankfully I have switched away from them but feel obliged to warn anyone who's thinking to use them to look elsewhere.

Never recommend. They are racist

Do not use Post Office mortgages. They refused my mortgage and stated my information is inconsistent without even mentioning anything to me. Maybe my broker made a mistake, but they ruined my credit rating without even telling me about any issues or asking me any questions. When I asked why my mortgage was rejected, they refused to tell me the reason and instead decided they would attempt to ruin my life.

Used to be okay but now have gone downhill. Post Office used to offer great mortgage rates. Yet I feel they just entice new customers with low rates to begin with. They then perform the most ridiculous stringent checks to get through and underwrite mortgages.

I had at one time three BTL mortgages with these guys giving them thousands £'s in interest. Now I will have ZERO mortgages with them as I get rid of my last one and they lose around £20k a year in interest.

They also never send you any reminder letter or email to let you know the mortgage fixed rate period is going to expire. Instead sneakily waiting like opportunist vultures to see if you forget and let your mortgage slip over to extortionate SVR rates. Luckily we have calendars that remind us.

Now I'm trying my hardest to leave and never come back, bye!

Terrible company customer service appalling can't wait move should never gone with them lessen learnt read customer reviews.