Chesterfield Post Office

Went on Saturday as I work full-time (fancy that) to renew my driving license, having seen other reviews & been WH Smith's before I was a bit apprehensive so I tried to call ahead, but there's no direct number & the automated service wasn't clear.

So I headed down there was a queue. There were no signs to indicate services were not available & there was 1 person at the desk several people were turned away but I couldn't over hear as to why.

Someone else tried to question the lady who was briefly away from the desk, but was told they needed to queue to ask a question. By now I was pretty sure that I wasn't going to get the service advertised at the branch & that I had particularly wanted. But I'd bumped into a work colleague & as I had especially come for this I queued. On getting to the person serving I more or less said I guess I'd be disappointed, she confirmed that she couldn't renew my license as she was the only one on.

When questioned she said that this was a regular occurrence & when asked why there wasn't a sign she said she didn't have time which made little sense considering the frequency this appeared to happen & the amount of time spent answering individuals who were wanting digital services.

The number for the branch for complaints is simply a referral service to online complaints & another number.

I am going to complain but due to the fact this seems to be been an issue for sometime it obviously seems head office don't care at all.

Considering this is the main office for around 10 miles to serve the whole chesterfield area. This "service" is frankly not good enough.

For anything other than core postal services on the weekend don't bother

Absolutely the worst post office I have ever been to. I queued 45 minutes to post a parcel today, only one cashier open, an incredibly slow cashier which took an average of 10 minutes per customer, 4 other employees doing absolutely nothing. I note the people there are incredibly friendly but the service is not up to standard. @Royal Mail, it is unacceptable that you spend taxpayers money so inefficiently. Please can you urgently address the issues at this post office?

This is honestly the worst experience I have had anywhere. The young lady behind the counter is honestly the rudest person I have ever met. She is clearly in the wrong job. Absolutely disgusting attitude. I'm assuming she was in charge as she was shouting at some of the other staff. I will not be back.

Diabolical. Nowhere near enough staff to cope with the demand, queues are nearly always horrendous. This is supposedly Chesterfield's main Post Office; I wouldn't even bother. May as well shut for the use it is. I've stopped going there completely now because I just can't cope with it. I go to the locals instead. At least there you stand a chance of getting done what you need to get done. Nowhere near good enough. Not even close.

This post office is shocking. So slow, poorly staffed. I have waited in a queue for over 40 mins to send a parcel and had to leave without posting it. I have to use this post office as I work full-time in the area where this office is and it is always like this. Today the machines to self serve wasn't working. Extremely bad if possible avoid at all costs . I give one star as it won't let you give none.

Always a long queue and only one person serving. The digital machines always seem to be out of service for doing simple tasks

I am not happy!!! After paying extra for the post office to do my passport and for them to take my photo and send it off suddenly my passport application has been rejected because the photo isn't correct. Not happy at all and when you try to phone to ask for advice there is no direct number to call!!! This is not good at all!!

It’s been over 2 years since I’ve been using this post office and nothing has changed, very very long waits, always short staffed, there 6 positions available but you will always find 1 or 2 staff at maximum