Brandon Street Surgery

Please do not register at this surgery !! If you care about your health and your loved ones’ health !! My little brother was completely let down and belittled when he reported mental health issues which later turned into him endangering his own life. The doctors here do not take you serious and will not take action until you are DEAD. I will be taking this further, you will hear from me. Please take my advice and register anywhere but here ! They should not be allowed to operate and treat any patients !

They not professional at all doesn’t know what they do, always chatting and gossiping very rude people in the reception. The doctors sometimes doesn’t know the problem you having apparently they just guess the issue you have they refer to something else but then say their not sure it could be that, you need a test.

Visited the surgery for my mum, was seen on time, the nurse (Nila) was so understanding and helpful. I haven't bad experience so far.. Doctor Radia is good too. Always there for you. Great service thank you

I don't think the receptionist know what customer service is. Tried to call 20 times just to get a prescription renewed and no answer. Also Dr Kumar is an uneducated doctor so avoid seeing him.

Worst practice, receptionist is unskilled and rude. Made official complaints before and she still works there. We have been here for years due to location but have have finally decided to find a new practice after years of extremely poor service. You never know which GP you are going to see, this is an issue as you feel they don’t know you on a personal level or find your self explaining the same stuff again. Stay away from this practice.

Bed experience,😬😬no appointments at all time, I tried continuous 3 weeks, I didn't get any signal appointment for my pregnancy. Very crusal. All time thay have excuse about call 8am and 1pm. Whenever I called on this time its line busy. Within 10 minutes they closed the booked appointment. I coutious tried 1:10pm thay said appointment booking closed.🤯🤯 Ridiculous things.

Very bad experience I am not a registered patient but I was referred by 111 for my daughter (1year old)who has had a temperature for more than a week. (Also saw my local gp on the third day of her fever and was told viral flu).

We are told if the child has fever more than five days see a doctor and I did this only to return home without the doctor doing any proper checks. She didn't check the throat for redness (Dr said the baby will throw up if she tries to check, what a lazy excuse). Child had cough and cold as well. Baby woke up crying while this "doctor" was listening to the chest and the doctor said "I thought I heard crackling in the chest (which would mean the chest isn't clear) but I think it was because she was crying". I told her to check again but she refused and just assumed the chest is clear. You are a doctor you don't assume and guess work.

Worst practice ever. Don’t even deserve one star. I went with my nephew. It’s really hard to get an appointment in the first place and then once we get it, we had to wait 45 mins after our appointment time. We were not informed that it will be late and didn’t get a straight answer when we ask about it.