Neptune Homes

I think it's quite rare to have a good experience with a lettings agency, but I can't fault them. Neptune have been really helpful from day one and we stayed in the property for about 5 years. They don't try and rip you off about your deposit when you leave, seem very reasonable.

We had them as our landlord agency at the last place we rented for years. Got prompt and good service whenever there were anything to be attended to. We are happy to recommend Neptune to anyone,

I'm really happy about this agency, all the procedures where easy to complete in order to rent a place also the agents have been very professionals with me and the house that I got was given to me in very excellent condition. I highly recommend this agency.

I had rent a flat with them for 2 years in Brick Lane, and although we got some issues with the landlord in the second year, they were really helpful, professional and understanding. So far the best agency I been with in my 3 years as tenant in London.

Very poor service. Not possible get help from this company. We are 2 days without hot weather and they don’t responds and don’t give no information when problem will be sorted. The person on the phone is like robot no feelings. The Landlord before had different agency and the problem was sorted in one hour. You guys should have phone for urgent enquirers.

Personally the worst estate agents I've ever dealt with. Aside from the deeply unprofessional and aggressive way in which the members of staff often spoke to myself and my flatmates, they took months to respond to our phone calls and emails. Many of the radiators in our flat in Hornsey did not work properly or were entirely broken and were not fixed until the end of our tenancy. Many of the windows did not stay open and also were not sealed properly, meaning the property was often cold during winter - another issue which was not ever dealt with despite us asking on numerous occasions. They refused to deal with pest control upon learning that we had mice in the flat (because we lived above a restaurant). In addition to all of this, a water pipe had burst only 2 months into our tenancy which meant that we were without heating, electricity, and had a large amount of damaged personal belongings due to a massive flood throughout the building. The only thing that the agents did after we fought them on was put us up in a hotel for one night as we couldn't stay in the wet property overnight. The flat smelt of damp for over a month and we had severe water damage all over the property for the rest of our tenancy including the build up of mould over the course of the year. They refused to give us back our deposit at the end of the tenancy also. The worst living experience I've ever had down to incompetent landlords/estate agents. Would never recommend to anyone unless you're desperate and even then I'd sooner recommend living on the streets.

I have been using their services for a number of years now. I'm extremely happy with their professional approach. No request is too small, no job too big. Being a Landlord they have made it very easy for me to own property without all the stress and hassle that comes with it. Thanks guys....keep up the great work!!!!

Very pleased with the service as annual rent has increased by several thousand pounds at tenancy renewal. I have referred several landlords to Neptune who have been equally delighted by the results obtained and responsiveness. Wishing you every success in maintaining the quality of service in a very competitive market place.