Very helpful staff in a small friendly shop. I purchase my girls shoes from here and the staff are always happy to go the extra mile to see a smile on their faces (whilst Daddy grimaces at his bank account being emptied again!!!!).
Tina Ross
Never see so arrogant and unhelpful person. Disgusting How trade customer. I don’t know her name but I think she is a manger, not recommended at all.she Don’t want to know the problem with shoes. Just say call customer service. Finally I go to Clark in town and very help full and very professional service. Warn you don’t use ckark in Sainsbury.
David Hicks
Really well organised visit, you can add the shop to the NHS Covid app before entry too. My little 16 month old granddaughter loved being fitted for her new shoes!
Martin Browning2 years ago
Had to contact Clarks Shoe Dept in Sainsburys at Stanway after the heel came away from my shoes. A guy called Daniel, believe he is the Manager could not have been more helpful. He managed to locate another same pair and had them sent to me. What was all the more amazing was this took only 2 days from my initial phone call. In an age where customer service in many shops is at best questionable, the service I received from Daniel and Clarks Shoes was 1st class. Many thanks
Larissa Craig2 years ago
Fantastic customer service from the new manager Daniel. I had an online purchase and another branch return to get processed in store and this was completed with a helpful and no problem attitude. I even ended up buying a couple of things from his recommendation in exchange that were perfect. Super informative and genuine service. I will be shopping here from now on.
Gay Wiggins2 years ago
I tried on a pair of boots in store on Sunday…. Too wide, They could order me a pair, narrow fitting. Ordered and paid for, arrived today…. E fitting… wide! Don’t the staff know what a narrow or wide fitting is ?? Very annoyed, got to send them back… and no boots to wear now!
Michelle Olney2 years ago
Fitting staff member we had was incredibly rude to me and my son. Rather than giving us options or asking what types of shoes we would like we were presented with x3 pairs of which x2 were girls shoes & asked which ones we wanted to try on. When I explained this is (clearly) my son and suggested we tell her what we're actually here to buy and go from there. Her response was to huff at the inconvenience of having to meet a customer request and then went back and bought out finding nemo shoes which in no way met our 'Red Trainer' request. I was then told I would not be able to find red trainers anywhere so I best buy one of these. Total waste of time. It's the second time I've had that lady through the online booking system so will be moving to a different company to purchase from. Vans are great!
James Pullen2 years ago
Dirty floors!!! Do they not know how to use a mop and bucket? I bet they expect the poor overworked, underpayed sainsburys contact cleaners to do their job!
