Offspring

Offspring the best sneaker retailer out there hands down. Love this store’s vibe. A lot of dope sneakers in stock/ so much variety plus good halve sizes too which is amazing because I’m a 8.5-10.5!

Staff are always cool, polite and very patient. They never haggle you or try to up sale, just smiles so you know they are there if you need any help. Some to name Anique, James and the store manager Nadia. Super helpful and very patient. I always leave with a smile like many others.

The new layout of the store is dope! That hatch is very sick! What?! 🦾🦾🦾

Lastly, Offspring have the best raffle system in place, where everyone has a fair chance of winning! It’s an amazing community.

#offspringhq #offspringhqcommunity #staremix
#sneakerhead

Best sneaker store in London hands down. Best inventory. Had off white blazers, Jordan 1s, dunks...etc. can't find these sneakers they had in the United States.

Last week I entered an Instagram raffle for the chance to buy a pair of trainers in store. On Saturday, after getting a confirmation email I went in store (Offspring Selfridges) to buy it but was told that they were denying me the right to buy. They informed me to try again later. Today (Monday) I tried again as it was stated that all pairs that weren't picked up by raffle participants were available for the GP. Out of nowhere all members of staff quickly surrounded me. The manager once again told me (this time aggressively) she is refusing to sell me the trainers. Her abrasive tone made me feel like a peon. After decades of shopping in Selfridges I've never felt so belittled & criminalised as they made me feel in the Selfridges Offspring section. They have truly let down the prestigious Selfridges brand.

Went on 30.09 at 11:20 to buy new pair of Yeezy 350 Bone at Selfridges, the woman with long black hair showed me two pairs, but they were damaged (too many deep folds). I asked her to show me more pairs, but I was told that they only have these 2. That was definitely a lie, because I could see more boxes.

Then a man came, he was really rude to me and told me to leave and that I'm not welcome here. Also he added that they have a "rule": I can buy only my size and 1 pair (I wanted a smaller size as a present for my girlfriend).

Just a bunch of lazy kids "working" there.

That is the worst shopping experience I have ever had. Expected more from selfridges.

Shop staff were and always have been lovely but the admin/admins behind the instagram page that is in charge of the raffles is completely unprofessional, rude and disrespectful. Without explanation i was blocked completely for raising an enquiry. As a business that prides themselves on being anti-resellers they make sure close friends and persistent shoppers get first serve at new releases.

I managed to win a raffle and have been given 2 days to collect the product. Bare in mind i live outside of london work full time and there are strikes this weekend to public transport i raised the concern to the instagram admin which i received the following “this pair is revoked” followed with a block to my account. If i could give zero stars i would for the non existent customer service. Infuriating as i now have no means to raise concerns if i was use this company in the future.

Got the trainers tonight. Very helpful and polite Melissa was assisting me.

I dont know what to say other than...BEST store for trainers in the UK. Staff are friendly, the community they have built is like bo other and its easier to get a win in their raffle than fighting with bots on the nike SNKR app

I would love to shoutout all of the team at offspring! They are true sneakerheads all wearing great shoes representing the culture, really friendly, and the manager Mel (i’m 99% sure it was Mel) was amazing, great chat, really passionate and did everything to help us. She and they are making sure trainers go to the right people! I’ll revisit everytime i’m about! Thanks for the treatment.