Sports Direct

Store layout a lot clearer and tidier than most. Staff always friendly and knowledgeable. I would just advise to avoid peak trading times.

Store layout is standard in all Sports direct shops snd medium sized when compared to Maidstone branch.
Store is disproportionately staffed if looking for assistance but the staff are very quick and helpful when required assistance. Located in first floor beside WH Smith.
It’s always ideal to check offers in store as you could be lucky to grab a good deal sometimes compared to online prices.

The staff don't seem to be very aware of what they have on their shelves or in their back store room. I asked where I could find a size 3 wide fit trainer and they said they don't carry size 3 - check the juniors section. I saw that they did have size 3 in the women's section, it just wasn't wide fit.
In the US, any store clerk would go and check on a computer what they have in stock and go and fetch it for you from their store room if they have it. The lady I asked here gave up almost immediately.

When you could find a member of staff, they were very friendly and helpful.

The staff appear to be mute in this store! I went into the women's section but could find noone to help me so I went back down the stairs. I saw a girl and boy chatting so I smiled and attracted their attention but they carried on talking. Eventually the girl came up the stairs toward me and just stood in front of without uttering a word. I asked her for my size in the shoes, smiling and being really polite, and she just walked past me and disappeared into the stock room so I sat down. I wasn't really sure at this point if she was serving me. Finally she returned but she just put the box next to me and walked off, again without saying a word!
I then took the box of shoes to the check out and the girl on there only spoke to say how much.
I have never felt so unwelcome and awkward in a shop before this. It was like being served by a bunch of emotionless robots! The staff are incredibly rude and unhelpful. If they don't like their job I suggest they go find one they do and then perhaps they'll be a little happier.

Be prepared to spend half your day waiting at the checkout as there’s no staff available

Always a good selection of items of all sizes at reasonable prices

Untrained and immature "managers" who cannot handle a simpe conversation. Upon returning an item, I advised I was miscommunicated the returns policy and the teenage "manager" seemed uncomfortable in dealing with complaints so told me to never come back. I was utterly taken aback that a normal conversation (no anger, very calm and polite) turned sour by her attitude. She also was too scared to provide her name in case I complained about her appalling attitude. Says it all really. Hire capable managers or at least train the teenagers you leave in charge.