Sports Direct

I've always had a good experience here. It's a three storey store so you have a good chance of getting what you want (once I they did have trainers my size in stock and the assistant checked other branches for me and told me they had them in Colliers Wood).

It's also always brilliant for collecting online orders, which is always handy if you park on the free 20 min bay on East Road.

I used to buy a lot of sportswear at Sports Direct, and I have bought a wetsuit for going to the beach at this branch in Kingston a week ago.
When I was paying for the item, their staff told me if I paid by cash, I can refund it within 28 days back into cash.
However, I ended up forgetting to bring the wetsuit with me when I went to the beach this Monday, and when I went into the store today to return the item, the staffs were impolite and stressed and warned me that I should know my consumer right, as it can *only* be returned into a credit note (mind you it is just a receipt that could’ve been easily lost) or exchanged to another item.

I feel scammed about this matter, even if your company is on the brink of bankruptcy, the least you could do is at least keep the customers who frequently visit your store by keeping to your words.

I will be doing my sportswear purchases elsewhere like JD or Amazon, as I am totally given up hope on this store’s reputation.

Nice store I would like to all visiting as soon as .

By far the best selection of trainers in Kingston with prices starting from the low £20s up to designer brands at silly prices. One star off for painful wait for staff - one person for the trainers section when I was there.

my experience today its SOOoo BAD!!!
I wish putting ➖ 1 stars! This so lower customer service I sown in my life.I spend 25 minutes looking for fitting rooms and I still don’t find 😹😹😹😹😹это пиздец полный! The Staff don’t know anything in a shop where they work 😭😹They just ping pong me for any floor to find fitting rooms.They don’t understand sizes.I was waiting manager and HIS still not responding any problems.кароче придурки

Sports bargains galore, big store set over 3 floors. Holds equipment from the majority of sports including golf, football and outdoor activities..

we pick 2 black umbrellas and ask the sales lady om the 1st floor if the same..she said yes.. when qe looked at it..one of unbrella is completely diffrent with wrong tag.. its her mistakes but she said we need to go up if we want to change it. i cant bliv with tlher mistake i need to go up to the second floor wirh my kid to exchange her mistakes and from there it took us ages to wait in a que for this... disaster

One of the worst customer service I've ever dealt with. It was a few weeks ago before Christmas and when I was paying for a jumper (a Christmas present) I asked at the beginging of the transaction politely for a gift recipt with the normal receipt.

Well first the guy who was serving me acted like he never heard of a gift recipt 🙄 and I dont know what he did but he mucked something up and couldnt give me a gift receipt just a normal one

-I mean fair enough we all make mistakes and I know it's not the end of the world but then the other cashier next to him was trying to make me go saying you can still return the item with the normal receipt but I said that's not the point I still need a gift receipt , I was starting to get annoyed by this point.

Anyway eventually a manager came over and said we cant give it to you now as the transaction is complete. Another customer said just return it and redo the transaction-fine can I do that ? "You can but need to go upstairs for it" now this wouldnt of been a problem if any of the sales assistants were apologetic or helpful but all 3 of them (manager included) just spoke to me like they couldnt be bothered and basically didnt care.

In the end I gave up I said is normal receipt in the bag "yes" when I checked no receipt at all and the guy had shoved the jumper in the bag .

Honsetly I know sports direct is cheap but c'mon all three of them were so rude one of the worst services I've ever experienced

Dont shop here