JD Sports

Brilliant shopping experience in this store today. Lady asked me straight away what I needed then checked for size in stock and told her colleagues that size 9 Lacoste were coming to the checkout. Within seconds they arrived. The lady on checkout served me efficiently and courteously and we had a bit of small talk. On leaving I was wished a nice day and goodbye by a lady on the door. It was all a great experience as I had my elderly mum with me but in and out in a few minutes. No waiting because all the staff were on the ball and knew what they were doing. Well done Bromley 👏 Great team work.

Brought air max 95 ultra se (black) online. Once I received the trainers in the post, they was totally different colour (blue) The box, the receipt, didn’t correspond with the same image that I saw online. Black was what I ordered. For a reason. On speaking to Kerry over the phone. (The Bromley JD) She totally understand the situation I was in. She tryed to find the product which I got in the post which was no where in store.
Kerry advised me to come to the store and get it sorted.
Arriving Kerry had already left.
I got dealt with another manager. I explained and showed her the trainers I received in the post. And the response was “it’s the same they just never put the rest of the colour on the website”
Which still don’t correspond to why I got a wrong pair of trainers that I ordered..
the order numbers didn’t correspond to the trainers I got to the online pair..

JD sports. Please sort it out

Kerry 10/10
other manager due to the outcome 3/10

Not very good customer Services, but better than it was last year, I didn't want to even step foot in there last year because of the staff.

Absolutely horrible experience in this shop.
Stuff extremely RUDE and useless.
Everyone just pretends to be busy, doing absolutely nothing. Never again there..

This store well stocked. The manageress was great ! Very polite and super helpful.
I would recommend.

No staff on the shop floor to assist with trying shoes on. Complete joke seeing as you're paying a fortune for good quality trainers.

Very unfriendly and unpleasant staff member ( a girl working in the shoes section) made it impossible for me to come back to that store, I went to footlocker instead. Awful experience

So today I was doing some Christmas shopping in jd Bromley, a member of staff was screaming at a customer! I have never been so disgusted in my life! Nor have I ever seen a customer being spoken to by a member of staff in that way. She should be ashamed. JD you should be ashamed of hiring this animal. Customers want a lovely experience when shopping, what we don’t want to see is another customer being verbally abused and intimidated by STAFF!! I strongly suggest you don’t shop in JD Bromley they don’t know how to keep their staff in order!