Sports Direct

Visited the store yesterday around 2.30pm, was looking for some PE shorts for my daughter and couldn’t find. Asked a young lady for help who then assisted my Partner and I, taking us to the section and even finding the right size. Very helpful as we know the store layout got changed around and saved us so much time during a busy period. Que was gradually getting longer and then another till was promptly open. Prices and always reasonable and stock is usually available. Overall experience was very good.

Always have to go to an alternative branch to get the items. They never have the adult sizes for football boots or trainers in lots of attempts so l end up in Colliers Wood or buying online. Nice shop upgrade but same problem with stock unfortunately.

It's not a Sports direct anymore, it's some sort of a designer outlet. I have been shopping at Sports direct for over 20 years, but this new chain is a disgrace. During Covid had around £25 in store credit for some stuff I returned which expired (it's my hard-earned money however). Having spent weeks and weeks on the emails with the customer service (located somewhere on the other side of the globe) got no resolution. I must have spent thousands and thousands at this store over the last 20+ years, but never buying a stuff here again and pass the word to friends and family.

don't shop here they will come up with any excuse not to exchange.

My wife picked up a pair of slip on longsdale trainers for me. I tried them on and after half and hour they had rubbed the skin of the top of my feet. I tired to exchange them only to be told first that they would not do it as they had worn outside which is not true, then it was that because they had been worn they where not in a salable condition.
Basically any excuse to rip you off
and refuse an exchange because it would effect the sales report negative. ( I speak from experience working in jd sports and other sports wear retailers when I was younger)

They would happily sell you a set of shoes that have been on display, had God knows who try them on and refused to give you any money off, but say you're not happy with what you have purchased and all of a sudden any reason not to do anything.

let's face it the only reason people shop there is because they are cheap and now I know how they make thier profit by ripping people off.

I won't be shopping there again and I would advise everyone else not to as well

I chat a lot of s*** about sutton but to be fair, this is one of the best sports directs I've been in. They lost a star cos the staff were really rude to kids that wanted to bounce the balls that were in the big baskets.

Manager Jay, refuses to speak to customers.

Incompetent!

His staff are polite and professional though they tried their best but I’m afraid with this level of service manager has no future in management period! Coming from someone that manages 30 staff members myself and 2 businesses!

Travelled to 3 stores being told Sutton have the item desired was in stock and they’d print the name & number on the back but got here and they refused said it’s 24hours only despite being over staffed with literally 5 customers in the store at 12 noon.

For the record it takes 10mins for the press to warm up and 2 mins to print on the shirt, yet they refused, when I requested to speak to him, hiding out the back just refused!

Far better store than old one a lot more choice better organized and a very impressive upgrade

How come not accepting online orders for refund? Only credit note, I’m not going to buy anything from you! Rubish policy!