Sports Direct

Not the best On floor customer service but a good Sports shop with lots of Clothing/Footwear/Accessories options for all ages.
Parking in front of shop.
Close to McDonald's and Nugent shopping centre.
Very busy on weekends.

No product knowledge, poor service on football boot section, told there were no sizes available across 6 different elite pairs of boots including 2x newly released. Seemed more interested in getting me and another customer out of the store at 7.20pm than serving us properly.

Managed to find what I needed without any help from staff. (Which I think are few and far between). Waiting a while to be served as only one person serving customers downstairs 🤔. Otherwise a pleasant experience. 👍

Really impressed with the helpfulness of the guy with the long dark hair who works at Sports Direct Orpington. I asked him about Karrimor sandals, as there were none on display (I think because they have moved over to winter stock). He said he believed there may be a few left in the stockroom, and asked what size and colour I was looking for – then immediately got on his walkie-talkie to a colleague in the stock room, who duly appeared with two pairs of sandals. Both men could not have been more helpful and pleasant, and I was really impressed that they were prepared to go above and beyond by searching in the stock room for something that was not on display. These guys are great ambassadors for your brand Sports Direct, and for making sure you make sales! Fantastic service.

Went to buy some football boots and was given a boot off of display as it was the last one. It had a couple of scuffs on it and has obviously been worn so when I got to the till I asked if we could have any money off as the product isn't 100%. The manager was called over and didn't even look at the condition and said no and just walked off without even talking to us. This is the second time we've been in and staff have just been rude and unhelpful.

A horrible experience, will never shop in this store again….. went in too exchange a box of 4 boxer shorts (Reebok) I had picked up wrong size
Was told very rudely do not exchange underwear, even though they were untouched. I asked to see the manager & to my surprise this rude and confrontational woman was the manager
A disgraceful person

As others have said, wish I could give 0 stars. What kind of store manager actually walks away from a customer when asking for an exchange on poor quality shoes that lasted 2 months? She made my blood boil. I have never experienced such appalling customer service. Why is she still in this job after receiving all these appalling reviews?? Felt very sorry for the young helpful lady on the till who had to try and deal with the aftermath. She remained polite and calm.

Buyer beware - Sports Direct makes up its prices! Price on the box may well not be what you pay! Take a look at the photo: clearly different prices but they charged me £21.99 for both pairs (I have twins so every penny counts!). Buyer beware check before you pay (manager explained that they are in such a rush to stock the shelves they cannot be held responsible for correct prices being on boxes 😂🙄