Sports Direct

They refused to exchange a pair of trainers which i bought a few days ago and wore just ones. I've got the receipt and the box. These ''Nike'' s literally hurt your ankle. Don't buy these and would not advise you to buy anything form there. They violated my rights to return the trainers. They were also very rude.

I visited yesterday from London and was buying some comfortable shoes as advised by my PT, the person that was working in the downstairs shoe department was extremely helpful and insightful beyond compare. They managed to set me up with some nice running shoes paired with gel infused insoles, amazing customer service!

I visited today, and saw a gentleman who wasn't looking very happy, after speaking to him found out he's got 10 different jobs to do on his own and he was very stressed about it all, so after watching him do his jobs helping everyone i wanted to give him and the lady on the podium a boost because they're going above and beyond to keep the store running smoothly. If they could get some positive feedback that would be muchly appreciated 🙂

Me and my partner were upstairs and took over 10 mins before a staff memeber was in sight, despite going downstairs to ask for help to which nobody did.
When someone did eventually show up, I twice asked for a pair of football boots in size 12, not once did they look in the back or in the shop, was more of a can't be arsed to look attitude.
I settled for a pair I found in size 12, and waited at the till for another 10 mins with nobody in sight. In the end we had enough, put the boots back and decided to look elsewhere, staff are lazy and have no get up and go about them.
Would rather spend my money somewhere else if that's the standard in this store.

Brought a pair of nice white kangol trainers a week ago and i asked for a size 5. but after wearing them, i did not notice that they had given me one shoe ACTUALLY bigger than the other and i was given one size 8 shoe and one size 5 shoe! Of course i felt so annoyed. I then went back to sports direct and they said there was nothing that they could do because they had been worn and I even said to them the member of staff has sold me one shoe bigger than the other, what do you expect me to do with them!! And they just kept saying I'm really sorry but we can't exchange or refund because they were worn and i really honestly thought they were size 5s. I just then said this is absolutely ridiculous and walked straight out! I just felt furious and at the fact the member of staff didn't even notice they were odd either when they were sold to me. I am never shopping for shoes there or returning there again.

Freezing cold in the store as heating not working - poor staff were really cold!

Visited today, one person trying to help a multitude of customers in the shoe section. Asked a female for assistance, she radioed someone. Waited quite sometime but the guy never came over, despite being advised a second time by the lady.
So, I went to the counter with my query, unfortunately the young girl really didn't seem bothered and had to make an enquiry (on the radio once more) after being prompted by me.
Left without buying after being told what was on the shelves was what they had. There was no inclination to check though.
NOT YOUR GREATEST DAY OR DEMONSTRATION OF CUSTOMER SERVICE SPORTS DIRECT.

Went into nuneston store bought a sol cal jacket for my sons birthday hanger said xxl when I got it home to wrap it was only xs staff not paying attention to stock or when they serve