WHSmith

I popped in at the Wh Smith store in st pancras( the one opposite Boots) and was served by a very lovely young lady with Glasses,( who's name was Maria). I was enquiring about a magazine and book and she took time to look up a both items . I received impeccable customer service and would definitely visit that store again especially if the that young lady is there . I did pop in the other day hoping and I am disappointed to say that i was serve by a older woman with whos manners was extremely rude and abrupt while serving me. I will shop there again if I'm passing through and only if the polite young lady is there. She made my shopping experience at WHSmith a pleasure.

I was struggling with pain so popped in for some ibuprofen. There was a lady stocking shelves who anticipated that she would need to authenticate my purchase and did so in a very speedy and friendly manner. Her name is Sandra and she is an asset to your company. She made me feel 100 times better and put a smile on my face. Thanks Sandra.

I was looking for a charger on Friday at 7:30 pm. Because I wasn't sure what fits my phone and because it wasn't visible from the box I have opened a box to check. A black security guy started discriminating me because of the way that I look or present myself. He started telling me 'never do that again, never do that again', 'go away from here'. I was humiliated and the guy needs to be fired from the store. I will be placing an official complaint about this black security guard who treated me like rubbish and who humiliated me. I wanted to buy it. Behavioural and complaint based on discrimination is coming your Way Mr Black security guy who worked there on Friday at 7.30 pm . Shame. Bad security man, bad shop.

I agree with most of the reviewers below. They take advantage as someone who travels a lot in airports and train stations by inflating prices. Go to Tesco (a short walk away and pay a lot less). WHSmith also has such a limited choice at this branch. I don't see the point? I only stopped to get a chocolate as I was in a rush but most of the chocolates were in double extra size. I just wanted a normal size chocolate. I left it in the end as the line to pay as per usual was 10 miles long moving at a snails pace. What makes me laugh is the owner is reading and commenting on the mainly negative reviews (hence the average 2.7 stars on google average) but nothing is done! More negative reviews. Shows they don't care or need better management.

I was refused to return some headphones. The answer it was " for what? Sorry you can return it". Yesterday buy form waterloo station in perfect condition with receipt. Some to not be the same company.

The standard dreadful WHSmith experience. Shockingly overpriced. A store that can only really survive in places like airports and train stations, leeching off the custom of people that have no alternative option

Nice location but high prices for the normal thing u need. Seems like this store is not in St Pancras station but in Harrods. Just in n out n didn’t bother to buy the thing I want. It’s not about price but customer service coz no one was on floor for help.

All I want from the WH Smith in St Pancras International is to reliably find The New York Times - they even advertise it! But they don’t sell it. Staff just say try another location. Who has time?