Asda Waterlooville Superstore

After purchasing our shopping and filling our trolley we came down the slope to the car park where the trolley locked as we pushed it off the curb ( a drop kerb would have been helpful ) My husband had to go and get the car so that we could load our shopping . There were several empty trolleys there so others must had the same problem. We have always come down that slope and not had that happen but if cars are parked you can't get through and have to walk around on the road which is not safe , even if there is a space the curb again needs to be dropped . Hope to hear from your manager to see if this can be rectified. Thank you

Dirty smelly Toilets
Asda waterlooville always had nice clean and fresh smelling WC’s , this is no longer the case you have to hold your breath to use this facility now , it looks like they have no bleach left on there shelves , come on ASDA get them WC’s smelling sweet again

Click and collect was an awful experience. Rude and very grumpy lady who couldn't be bothered to help. Luckily a lovely lady called Donna came to my rescue and went out of her way to help me.

Pharmacy is very poor regards flu jabs. All the signs out, wait 10mins to see someone to be told they are not doing them as they have no one qualified to administer.

What a joke, take your signs down and take yourselfs out of the system.

Very poor

Car parking is an absolute joke. Spent over 1hr trying to get out if the carpark. No staff to support out the issue

Unless the store sort this issue MANY people will go elsewhere

Hi
I would like to recommend Pat in your optical department for a good service award if you have such a thing.
I visited just under a year ago for two pairs of glasses only to find that they didn’t really fit comfortably but soldiered on.
It got to the point that I couldn’t continue putting up with the discomfort so I decided to go back.
After speaking to Pat she said that they are not the right size frame and then proceeded to help me choose replacements to which I am truly grateful. I’m now looking forward to getting my new glasses.
Well done Pat

Very disappointed today that my Blue light discount was refused at the self check out for a total discount of ....... £3!
A lady named Wendy, who was apparently the manager, was extremely rude to me when I tried to clarify why the discount was denied. I had provided proof of my blue light card on the app alongside my card I was using on the Barclays app with the exact same name on both. I was told that I have to have a physical bank card in order to obtain the discount and told to check the terms and conditions in a very sarcastic manner. I even showed Wendy my bank account, she looked at the details including the name and amount in my account and STILL declined with the excuse that 'I still need to see your physical card'.
Overall, pretty disgusted at the woman's attitude. Management should be approachable and welcoming - not patronising and sarcastic towards customers.
It wasn't the discount that annoyed me the most, it was the dismissive attitude - I'd like to think that in this cost of living crisis, when someone is proving their entitlement to a discount that is just £3, that the person would not be humiliated and refused. Nice one asda.

All OK, pretty clean, found what I wanted and the staff were ok