Asda Leamington Spa Superstore

Harldy anything on the first few shelves of the free from isle, baked goods are always a mess and only a tiny fridge on the end for everything that's in the free from range but it also has dairy in there next to the Vegan stuff which can be confusing.
More times than not when I've been to this store I have picked up an item that is out of date so I always have to check now.
The employees always look so sad... I haven't experience that in any of the other supermarkets

A medium sized store. Pretty busy today 9/10/22 at 11am. Lots of items missing on shelves. Quality of soft lettuce awful.
Some good offers but as with all shops prices increasing. Some of the "yellow" brands seem fairly good quality

After a mixup that was my fault, the staff were super accomodating and supportive,
Accidentally selected click and collect instead of delivery.
Staff had my order ready for me outside of my collection slot. Brilliant.
All products collected had plenty of shelf life left too!
Thanks.

>Customer service highly unprofessional.
> Difference between display price and billing price.

There was this lady called Chrissie at the customer service who was struggling to identify discrepancy in the bills and when trying to help her understand what it is, she started manifesting a very rude and disrespectful attitude towards me. ASDA owed me £1.60, a relatively small amount. However, every penny counts and the store has no rights to judge a person when they are at fault. Once she understood she was at fault, she was mumbling inappropriate comments and threw the coins in my hands, such disgusting behaviour.

To the management: Kindly, look into it and please educate your employees on how to treat customers irrespective of their backgrounds and employee people who understand basic maths.

I am really disturbed - one person's actions spoils the reputation of the whole organisation.

Edit 1:

Date: 01/11/22
Time: 20:16:15
I have already mentioned the name of the employee who was rude to me, her name is Chrissie.

PS: Bill attached.

As a hypermarket, it's good, but the delivery is the worst. With Uber and Just Eat, you wait a lifetime for your order to arrive. If they improved the deliveries, it would be the best... to stop waiting a lifetime. And here I mean strictly through Just Eat and Uber..not through their suppliers because I'm not interested. Do something and you'll lose customers

In the hot deli the chicken thighs was 90p each or 4 for £2.50. I ordered 2 thighs but the 2 women serving did not seem to know what to do and that I should buy 4 when I only wanted 2 (4 would be too much just for me). In the end I bought another 2 drumsticks and gave them to a dog. Looks like you can't buy 1 or 2 even though it says 90p each. Madness.
Date of visit Wed 7/12/22 10.20am.

The customer service is here is absolutely appalling.

I went yesterday as had seen a nationwide Asda offer, however, the stand didn't have an offer label. I asked one of the staff, who went away to check. She came back to tell me to go and speak to customer services as they have a list of exactly what is on offer.

Not a very practical way to do your shopping, IMO, as its the job of the staff to ensure people can at a glance see what is on offer. Why should someone have to go from aisle 23 to customer services, just to find out if something is on offer? Very inconsiderate.

Furthermore, when I explained that this is very inconvenient, she walked away before I finished my sentence.

Had a similar experience from one of the other staff at the checkout, so I informed the Indian (like me!) self checkout person, as I presented my BLC they asked me 'where is your ID?'. It wasn't even the question that was the issue - more the tone of voice and the pitch. I proceeded to leave my full trolley in the store and went to Morrisons instead.

The Morrisons staff customer care was way better. I asked where something was and the kind woman left what she was doing and took me to the aisle. I don't expect this, but what has happened to good customer care? The only way this will change is by leaving reviews like this, hopefully, and shopping elsewhere.

Usually a good selection at ok prices. Often has a strange smell however at the back of the store and in vegetable isles. The staff are pleasant.