Sainsbury's
27 Townmead Rd, London SW6 2GD, United Kingdom
4.3
2 reviews
8 comments
FR87+X5 London, United Kingdom
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Monday: 7–22
Tuesday: 7–22
Wedneasday: 7–22
Thursday: 7–22
Friday: 7–22
Saturday: 7–22
Sunday: 11–17
Tuesday: 7–22
Wedneasday: 7–22
Thursday: 7–22
Friday: 7–22
Saturday: 7–22
Sunday: 11–17
There were at least 16 missing items. The first person I spoke to in customer service said I could come and collect the items from the store... the store is a 45min drive from me and 2 hour walk. So I refused. They then told me that they could deliver the missing items by 11pm today. They then said actually they had already refunded me and that other than give me £15 credit there was nothing else they could do. I explained that they had literally sent me half my grocery order with key items missing. They had sent me things like burger buns and not delivered the actual burgers.
This store were meant to refund me for the 16 missing items. They sent me an email refunding for 3 items. I had to call customer service again. They say they made a mistake and that all 16 items will be refunded in a week or so.
I spoke to someone on the escalations team / care line and they arranged another order of the missing items from a different branch for tomorrow. This is a separate order.
I will not be using Sainsbury for grocery deliver ever again. Around an hour plus of phone calls and unneeded headaches.