Brentwood Road Supermarket

Love this store. They are so conveniently located and have everything I need at the same price as the grocery store. A few months ago they renovated the store so it is all new and fabulous. The people working the counter are so nice and friendly.

I don’t know the guys name who works at the counter, but he was extremely rude. I was shocked the way he spoke to me. I know it’s a hard time for all of us but respect to the customer/people and just good manner should stay in place.

Now a Nisa, however they do not check the sell by/use by dates on their food products. Mother bought a packet of Richmond Sausages from there, she is partially blind, so can't really see the sell/use by date, Cooked those sausages the SAME day, and we both come down with severe food poisoning. Turns out those sausages were out of date by 6 days.

Much improved since the new management took over. Less of a maze to get round the aisles and a much better selection, including fresh produce.

Nice selection, kept cool inside, kept stocked up. Have gone at different times and still plenty on shelves. Parking on front for 1, or side road.

Zero customer service here especially for the Yodel Collect+ service. On the unfortunate occasions I have had to return parcels here I have been:
A) shouted at in front of other customers for not printing a return label, despite having a ‘print at store’ code. This shop is advertised as having ‘print at store’ facilities - they do not! Really intimidating and embarrassing experience, and
B) Left completely ignored for a considerable amount of time whilst the man behind the counter faffed with his cigarette display. Would have left had it not been the last day to return my items.

Guy behind the counter has 0 manners. A customer in front of me paid for goods with his card and then walked out. I then went to pay for my item and the guy behind the counter suddenly ran out of the shop because the previous customer's card declined. When he came back in he started insulting me, saying that I distracted him and that it was my fault for being impatient when I didn't even do anything and that I should know how to 'act in a public place'. Ridiculous behaviour, I will never go to this place again and strongly suggest that you don't either.

I would give 0 stars if it was possible. The guy behind the counter is rude, impatient and quite frankly doesn't know how to provide even a basic level of customer service. Avoid this place if possible.