Asda Hatfield Superstore

Lots of cars parked but still room for more ASDA have disabled carts for the shop the disabled WC is ok for a large electric wheelchair alongside baby changing, cafe on the 1st floor if you fancy something cooked for you or a quick snack an a cup of something hot not a problem. Also very close to town centre that's full of shops last but not least there is an unmanned fuel station, self fill but payment is ⚠️CARD ONLY ⚠️ no cashier thank you.

Please make the baby changing accessible. Having a baby is not a disability and no one should have to ask for a radar key. There’s no excuse for having it locked.
Please get bags for the checkout. It’s not fair on the customers or the checkout staff to not provide them. This is an incredibly basic thing that’s needed and you are not providing a service without them. If there aren’t any bags this needs to be MADE CLEAR to all customers before they start shopping. Luckily I hadn’t bought too much, had my pram and had driven there so could just about manage. Don’t know what I’d have done if I’d just done a massive food shop.
Clothes section is good though!

Really not much there that you want to turn into your dinner, The hot food counter and pizza making bit is closed at dinner time? (Can someone explain that one to me?) Frankly though, I could take all of that for the convenience of having it on my doorstep, if it wasn't for the rudeness of the staff in the tobacco kiosk. They act like they own the place and that you are the problem with the store. I don't shop there anymore, I would rather drive to Welham Garden City and shop at Lidl.

After a couple of unpleasant experiences with the "Scan and Go" I got a feedback from one of Asda's team members, that in itself shows that they are trying to make things better for the customers. In the last few weeks it seems that they improve on that,so very well done! So far a good overall experience👍

Rude staff, customer service out the window. With jobs so hard to come by, you'll think people with jobs would be greatful for a job. Especially during this time of year to be working during a recession. If you shop here, be sure to just shop and not ask for assistance. Also the petrol station is also a joke.

How many months do you need to bring shopping plastic bags for customers? Out of stock on products for long time. Printers on fruits and vegetables most of the time don’t work as no one puts labels on them. No green baskets for customers. Is this store still being managed by someone?

Went in just before Christmas to get a muscle relaxer from the pharmacist…a very common one used by hundreds of thousands of people daily and readily available. To be told by a half asleep dispenser/pharmacist assistant who couldn’t even be bothered to speak properly and slurred her words like a teenager that they didn’t have it, asked pharmacist to order it and the dispenser was quickly hurried away didn’t even check on the computer…was told to go elsewhere. I felt they didn’t really believe the prescription was even genuine just because it was written by a specialist and was a benzodiazepine.

The only place I love to buy my groceries. It has almost everything, you don’t need to go everywhere else. Product quality is undoubtedly great. I would say the cheap nd best superstore.