Not at all impressed. Bought over £200 worth of floor tiles and of 20 tiles 4 were quite badly chipped. No apology, no discount, just told to use them as the ones that get cut and 'it won't be a problem'. I wouldn't expect to buy anything else that was damaged and just be told to suck it up and don't appreciate bring told to do it with tiles either
Jamie Benson
Shocking customer service. Assistant couldn't be bothered to look up from his highlighting when asking me what I wanted. Tiles needed to be ordered and would take a couple of days. They were completely indifferent to what i was there for. Rude! Carried on with his highlighting and I walked away...
Hilary S
I drove to the store from some miles away to get some samples for my forthcoming bathroom refit. When I arrived I needed urgently to use a toilet. I was told they have no customer toilets and are not prepared to allow anyone to use their own facilities. I pointed out my dilemma and the fact that I would not be able to complete what I wanted to do unless I could have access to a toilet first. Man behind the counter was totally unmoved. This is the only retailer I have ever encountered to refuse such a request. I had no alternative but to return home, having wasted the journey. Shame on Topps Tiles if this is indeed their policy. Clearly they would rather lose a customer than exercise some basic good sense and humanity.
James cannell
Spent time choosing and pricing all the tiles we needed and stupidly just said 'yes' when asked if we needed grout / adhesive . They sneaked several bags into the final bill @£40 each. Only found out later when we needed another bag that it was readily available off the shelf at B&Q (and every other DIY outlet) for exactly half that. Not impressed.
Alberto Obera
Friendly and professional staff. Please follow government guidelines against COVID-19.
Luigi santoro1 year ago
We were served by George who has a wide knowledge on tiles/design/finishing not to mention his excellent customer service. Very happy with the service received and very happy with the purchase
Laura S2 years ago
Excellent customer service, very attentive and knowledgeable. Large range. The guy that served us was on 'loan' from their other branch so I assume both shops are are equally good.
Victoria Fox2 years ago
Clean and well presented store. Friendly and helpful staff; particularly Chloe.
