Toy Galaxy

I had worst customer experience from store Manager, I went to get some Spider-Man toys for my son’s birthday but told they did not have any so I then settled on alternative toy and then asked for carrier bag to which store manager said they did it have and gave green plastic refuse bag , for which I declined to take.
Then manager start having argue with me , I responded with politely manner but he was getting more louder and asked to leave the store. It was very humiliating experience , I reported to issue to customer service via website have not yet got any response ,i even told that I am regular customer to which manager’s response was ,he has never seen me and insisted on to leave the premises . To establishment of business , you need get this resolved , it’s not acceptable to be treated like as a customer,.

I have been visiting this shop often and honestly it could be the best toy shop in Ealing(a lot of families living around)The shop is very old and graby looking, stairs going into first floor have tape over edges, walls are chipped and pretty much everything is looking from the 70s. If the owners will decide to give a shop a bit of makeover with better tots exposure plus first floor to convert into playing area, you will have the best shop around West London.

Store is cute and most of the staff is nice but that's about where the positives end. Selection isn't amazing and store needs some repairs. I noticed there wasn't any AC so it was pretty hot. Staff spent a lot of time chatting about bad upper management as well so I think there needs to be some communication there. They often seem to be short of important items such as gift bags and helium. Also they don't wrap gifts so I would take note of that before going in there last minute.

Thanks to i think a person called Ameer for for helping me around and finding a good gift to my nephew.

But seriously, whats this kind of a store with no AC? Is this a third world store? With all due respect, this store looks like there has not been spent a single dime on it for the last 2 centuries.

Friendly staff and lots of choices. Upstairs is a little bit dated but you can find most toys.

Great toy shop. Two floors, lots of toys. Great selection of LEGo toys and other big brands. Friendly staff.

Most of my son's toys have been bought here from his dinosaurs to cars, Lego to play sets. The manager, Damien is a very special person, very welcoming and clearly a good leader as all his team members are equally helpful. They remember Cassius' name and his interests. We love visiting Toy Galaxy!

Friendly staff and a good selection of toys for all ages