R V S
The Old Bank House, Wellgate, Clitheroe BB7 2DP, United Kingdom
3.1
34 reviews
8 comments
VJF5+5X Clitheroe, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–16
Saturday: 9–16
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–16
Saturday: 9–16
Sunday: Close
We’ve had similar situation to a previous review when we were notified our order had arrived, to be told it hadn’t been ordered when we went to collect it. Although frustrating (as it happened twice), I could live with that.
But the attitude from the owner today was it for me.
However I have to say the young staff that work there have been nothing but helpful, polite and professional. And the young lady that served me today is a credit to the shop, she handled the unnecessary drama caused by the owner calmly, professionally and with a smile on her face.
Thank you for listening to me when I explained why I didn’t have my receipt, (a genuine reason that wasn’t actually our fault) but the owner wouldn’t listen and was adamant , no receipt code no order! (not word for word, but that’s the short version of his response)
As the young lady calmly explained your code is on the text they send you to say your order is ready. So no problem at all and certainly no need to stress at the customer, and certainly not at at a school age boy when his mum had asked him to call in to collect it. Poor lad, humiliated in front of a full shop of customers.
So wouldn’t recommend, and as he’s so busy and doesn’t value customer care I don’t think he’ll be too bothered 😉👍
Just read the other reviews- the rudeness seems like a recurring theme.
I understand that they are trying to run a business in very difficult times but the rudeness of this man is astounding! he obviously has some anger issues as it’s a common theme in quite a few of the reviews! He even slammed the door when I left !