Avenue Road Veterinary Surgeons - Wallington

Superb veterinary. They really care about your pets here, you know they're in safe hands. My cats 18 and my dogs 13 and they've been coming here all there life. It is pricey but service is great so don't think we would ever change.

I was about to move two of my cats to this practice from another one and requested a courtesy phone conversation with one of the vets to understand whether their approach to the illness/challenges they have would be slightly more proactive than my current vet… basically, I just wanted to get some reassurance as with the money I spent I want to get it right, that's all. I spent on my two elderly cats roughly £500 a month because of the issues they have (test, medications, monthly check up visits etc.). I was told that I'd still need to register and would be charged for the conversation. That says a lot about the approach to customers - very disappointing considering the value I'd bring it after just one phone chat. I wish the vet practices would start treating their customers a little more seriously and with some empathy (while still doing a good business!) rather than a cash point machines. Short term thinking in the world of competition.

Not even worth a star, healthy pets club member and not even been contacted once by the vet whereas a family member gets texts and emails for scheduled appointments, £15 a month for nothing. Big scam.

Very quick and helpful staff to deal with our puppy who had a serious allergy reaction to a bee sting. Thank you so much

Got appointment same day , great vets lovely staff

I have just got my puppy and choose Avenue Road for convenience. Having been twice I am more than pleased with the service I have received and my puppy is very relaxed when visiting. I have joined the petplan and have nothing negative to say. The plan is for my peace of mind.

Wonderful, caring and so very helpful

If your thinking of signing up to Avenue Vets - Don’t.
We chose this vet some 15 years ago due to location and ease.

They don’t show any care towards your animal, they don’t follow up on treatment and they are not transparent with prices.

Not sure why the receptionist wouldn’t know or be able to find prices from the vet and call back.

Another customer lost by the looks of your reviews.