Goddard Veterinary Group, Wembley

Shocking customer service. We had our puppy booked in to get spayed and she was booked well in advance and they cancelled our appointment a few days before so when I called back to get her rebooked I asked why - she said the vet was no longer available as they don't have a permanent vet and due to availability the one covering cannot do the procedure!
So when asking about new appointment they hung up and haven't called back! I will not be booking in as they are too unreliable and I cannot trust my puppy going here!

The problem is we wanted to travel out of UK and we needed the health certificate (which is just paper) and they said oooh first time you have to do rabies vaccination which was £80 and we said its okay lets do it. They gave us appointment, our dog gave the vaccination and then we wanted to book the next appointment to do the health certificate and they said sorry but we cant do in here because its too much paperwork which is £200 (if they dont need the money we can go somewhere else but that was not nice) Even if i know they dont wants to do the health certificate cause they are lazy to do, I would not have given the vaccine there for my dog. Discusting how they are even not one star.

We have been going here for a few months, while there are good and pleasant veterinarians working their organizational skills are not on the level where it should be.
There was a few times when we had a visit scheduled many days in front and we would just get a call or a message that the appointment has been canceled due to no available vet. We got a message like that a few hours before.

The other thing that I was really shocked and frustrated is that our dog needs a pain shot every 6 weeks due to his age. We have a scheduled visit for that every 6 weeks, they had 6 weeks to order the shot they didn’t do it. We showed up and all that the receptionist said was “We don’t have the shot, we need to reschedule.”
He didn’t even apologize for not ordering it on time, they had 6 weeks.

I think that the overall service should be improved. Lots of people in the area don’t have an ability to go somewhere else and this is the only choice.

Used to be a great vets don't know what is gone wrong no vets there can't get an appointment my dog is not well have to look for another vet had an appointment but they cancelled it and told me they could not tell me when they could see my dog have been going to that vets since 1979 but never again

Excellent service and the staff are so friendly. It is the best vet ever I went there due to had a bad experience with the old vet. Also they adapted and communicate with me so well with my deafness. They do care about the animals and their wellbeing. I would recommend to anyone to go there with your pets. I take my hat off to all the staff.

Tommy annual vaccination the doctor lady she was so kind and really looked after my cat big thank you and she really loved her job ❤️ 😀 💯🐈‍⬛

My cats are registered here. The vets are very knowledgeable and kind.
I Would recommend this vets! 🌻

Really good prices, great vets, very polite and helpful. They also have a small place in front to park, the two times I have taken my cat I have managed to park somewhere without having to worrying about having to pay for parking or the parking warden. Would definitely recommend them, in fact I already have to family.